Customer Service Specialist
2 tygodni temu
Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market's most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we're well placed to continue our growth and innovation.
What will you own?
Ensure all warranty orders are entered into our order system and synced to our ERP and partner warehouses for fulfillment Review all orders to ensure they contain the proper information needed to be fulfilled and delivered correctly Check data accuracy on all warranty orders to ensure they are correctly entered (including all needed data) into our order system Follow up on orders needing more information by contacting other internal departments to obtain missing information on orders Maintain and update all lists showcasing the status of each order, especially the ones awaiting more information Serve as a primary liaison with the Operations team and Leadership to ensure timely deliveries of warranty shipments Handle shipping inquiries Communicate between sales, partners, customers, and finance for order status Provide support and assistance to other internal departments on their order status Any other duties as reasonably requestedImportant Note: Although we list what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but they are not currently listed. this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we're getting at is that it doesn't hurt to take a chance and apply
What you have:
This role will suit someone with previous experience as a Customer Service Representative or similar Team player who works collaboratively with others Acute attention to detail Roll-up your sleeves attitude Familiarity with Salesforce is a plus Experience using Sage is preferred Experience dealing with 3rd party logistics companies is a plus Comfortable in a fast-paced environment Good English language skills; written and verbal required We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change #LI-fulltime
#LI-hybrid
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