Export Specialist

2 tygodni temu

Kraków, Lesser Poland EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

Support indirect (export & European distributors) customers by providing timely, relevant information, resolving questions, responding to complaints and going the extra mile to engage with customers whilst performing duties in an efficient professional and courteous manner. By ensuring you are organised and focused you will work to process important data such as order entry, invoicing, customer creation in a fast paced environment where you will need to be self-sufficient and perform duties in an efficient professional and courteous manner. Building sustainable relationships of trust through open and interactive communication both internally & externally. Maintain records of customer interactions, process customer orders, follow communication procedures, guidelines & policies.

Responsibilities

  • Process orders through their various stages, return authorisations and credit note requests timely & accurately in relevant ERP.
  • Working with our indirect customers mainly (Europe & export) managing queries and customer communication, to ensure successful dispatch of deliveries. Primarily via email communication.
  • Working with internal stakeholders to manage issues to ensure deliveries are sent.
  • Prioritise workload, organise own time so that deadlines are met and enquires are answered promptly or passed to the appropriate person
  • Highlight to manager, any concerns over workload or change in priorities needed to deliver on deadlines.
  • Process customer invoices, following procedures closely and ensuring fast and accurate turnaround
  • Support reconciliation of consignment stock as directed, ensuring accurate updates and efficient follow up
  • Other administration duties, based around order to cash cycle as shared by manager.

Requirements

  • Fluent level of English - min. B2/C1
  • Knowledge of MS Office suite
  • Knowledge of ERP and CRM systems, in order to cash
  • Knowledge of Customer Service Skills & Practices
  • Knowledge of company policies & processes
  • Advanced keyboard accuracy
  • Intermediate Excel skills
  • Ability to use positive language
  • Ability to balance multiple priorities
  • Ability to establish and maintain effective working relationships with coworkers, managers and customers
  • Ability to remain calm, especially when under pressure
  • Positive interactions with members of organisation
  • Time management
  • Previous experience working with exporting customer orders and deliveries

What we can offer

  • Hybrid mode working - 2 days a week working from the office located in Kraków
  • UoP/B2B contract
  • Private health insurance
  • Access to e-learning platform
  • Multisport Card

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