IT Service Specialist

2 tygodni temu

Warszawa, Mazovia, Polska SimCorp Pełny etat

IT Service Specialist (1 year contract) page is loaded

IT Service Specialist (1 year contract) Apply locations Warsaw time type Full time posted on Posted 11 Days Ago job requisition id R

Are you looking for an opportunity to grow your skillset dealing with incident management, request fulfilment and facility management? If so, we have a great opportunity where you will play an important role in SimCorp's ability to deliver first class IT service to the whole organization.

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make.

Why this role is important to us

The IT Service Specialist role is the core Service Desk role covering both HQ or MU's responsible for the entire range of services within incident management, request fulfilment and facility management. Besides this they also train users in best practices using the IT services from Group IT and facilitate IT needs for bigger events.

Role with the Service Desk lies within the three areas in terms of: incident management, request fulfilment and facility management.


• Incident management:

Provide technical support to end-users on software, applications, hardware, networks and other solutions provided by Group IT through tickets, phone and face-to-face support.


• Request fulfilment:

Order, manage, configure and deploy all types of personal computing devices and peripherals and perform application and operating system software installations and upgrades.


• Facility management:

Support, maintain and configure IT equipment in the physical offices like, printers, meeting rooms and course rooms.

What you will be responsible for:

  • Advanced technical support (phone, ticket and face-to-face) on all services in catalogue
  • IT equipment ordering, asset management, vendor management (e.g. ATEA and Insight)
  • Budget control together with local finance
  • IT facilitation of SimCorp events
  • Configuration and update of work devices; printer, work- and mobile device support
  • Control and maintain the loaner equipment stock
  • Meeting room support, check and verification
  • IT equipment decommissioning
  • Coordination of office moves, refurbishments and expansions
  • Advanced user administration, user representation in IT projects
  • IT Training of new employees and general IT information to users
  • Automation of processes
  • Coordination of upgrades and implementation of infrastructure components together with Infrastructure services

What we value (our requirements):

  • At least 3 years of experience from a similar position.
  • Fluent Polish and English.
  • Experience with 1st and 2nd line support on infrastructure/Cloud and business applications.
  • Experience with IT support across cultures and time zones.
  • Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.
  • Can provide onsite 1st line support for internal users' hardware.
  • Ability to perform daily tasks/projects with minimum or none local supervision.
  • Service-minded and positive mindset.
  • Proactive, with a high "Sense of Urgency" and focus on prioritizing tasks.
  • Excellent communication and listening skills.

What we can offer you:

  • An informal, easy-going work environment with freedom to be yourself
  • Work-related travel opportunities
  • Private medical care (Medicover)
  • Sharing the costs of sports activities (Multisport Card)
  • Life insurance
  • Possibility to develop your career in an international environment
  • Professional training and courses
  • Language classes
  • Integration events and charity projects

Next steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. To make sure you receive our emails please check your junk/spam folder and add SimCorp to the safe list of your e-mail contacts.

Please note: Only applications sent through our system will be processed.

For any questions you are welcome to contact Alina Wiejak, Senior Talent Acquisition Partner, at

About Us

SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world's top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

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