IT Operations Specialist
2 tygodni temu
IT Operations Specialist Miejsce pracy:
Warszawa Your responsibilities Provide general IT support by solving IT related incidents and resolving IT related work requests
Running IT projects according to their priorities e.g. Apply specialist expertise in the development of bank IT environment with the objective of optimizing operational performance and improving quality whilst increasing cost-effectiveness; Review IT projects with local and Group standards; Provide estimates for basic stage of a project; Prepare documentation of the project so keep all required information up to date
Managing Operational Risk
Working with Polish documentation and cooperation with Polish companies and regulators
Understand and follow best practice and guidance for the optimization of operational performance in the IT Projects running in daily IT operations tasks
Our requirements Proven experience in IT operations, servers, computers, bank systems and projects roles
Appropriate courses associated with IT project management and systems /devices/ maintenance
A University degree
A strong level of technical expertise
Exposure to all stages of the IT processes, from specification & design & testing, through to implementation training and maintenance
IT Project Management best practice (tools and methodology)
An excellent knowledge of the project lifecycle
Knowledge of bank systems, hardware, software upgrade techniques, analysis, group standards and project methodologies
Strong understanding of all aspects of IT support and running IT projects
Broad understanding of Group IT procedures, professional standards and disciplines
Commercial orientation, appreciating the business usage of systems and solutions implemented
Ability to Find logical solutions to problems and manage to resolution
Be able to budget, track and control project expenditure
Ability to prioritize competing demands
Communication and interpersonal skills, including the capacity to articulate the case for IT investments and alternatives in the language of business
Fluency in spoken and written English and Polish
What we offer We'll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
You can work your way and will have a say in when, where and how you and your team flexibly work together
We'll give you a huge range of resources that support your mental, physical and social well-being
You'll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
You'll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests
What you will do:
The jobholder is a member of a team providing IT support to a business lines.
The scope of the work may include network communications, user support, equipment installation and management of IT Infrastructure as well as supervision on IT project matters and contribution in resolving any IT project issues.
Any project exceptions in scope, cost, resource or timescale will be escalated with an appropriate action plan and recommendations to the line management.
The jobholder is expected to contribute with the creation and in forcing of policies and procedures within the IT team.
Policy guidelines are derived from GSM (Global System for Mobile Communications), FIMs (File Integrity Monitoring) and other directives of the HSBC Group and local regulatory.
The job holder is responsible for supervising, monitoring and controlling computer systems to support the day-to-day operations of the local Bank environment.
The role holder also assists with problem resolution and job scheduling and ensures that strict controls are in place, and are used, to ensure that services are delivered to the standards set out in Service Level Agreements.
HSBC Continental Europe (Spółka Akcyjna) Oddział w Polsce At HSBC, we're a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories.
In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition.
Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.
We reserve ourselves the right to contact only selected candidates.Applications sent to us will be taken into consideration only when will include the following statement:
"I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC France (Spółka Akcyjna) Oddział w Polsce according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)".
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