Customer Service Department Manager

2 tygodni temu


Warszawa, Mazovia, Polska Super Prezenty Sp. z o.o. Pełny etat

Customer Service Department Manager

Your responsibilities

WHAT WILL YOUR WORKING DAY LOOK LIKE:

You will be responsible for the personnel of more than 15 "Super Prezenty" own shops:


• to manage the processes of recruitment, onboarding, constant feedback, scheduling and employee's wellbeing at workplace.


• To ensure that sales and service quality goals are reached, analyze employee's efficiency results and provide insights for better performance.


• to organize the openings of new shops with on-time delivery of all needed equipment, to coordinate services of the third parties.

You will be responsible to provide the highest standard of Customer Service:

to manage Your team of Customer Service

to ensure that all the inquiries by phone, email and chat system are managed on time and at the maximum possible quality, to deliver department related KPI achievements

to analyze customers' problems and look for improvements of internal products and processes

be part of international CRM organizational structure where Client service standards are created and KPI set, take role in CRM related projects.

Our requirements

  • be a constructive, result-oriented person with excellent communication, planning and organizational skills
  • be People person so will be able to lead and motivate your Sales and Customer Service teams
  • have at least 2 years of experience in retail in at least middle level management or supervisory positions
  • have at least 2 years of experience in Customer Service
  • speak Polish and English fluently
  • can handle large workflow in a dynamic working environment while noticing even the smallest detail
  • please, provide CV in English

What we offer

  • coffee/tea in the office;
  • 1 month workation possibility;
  • contribution to the medical package;
  • discounts on company products;
  • flexible working hours (hybrid);
  • subsidies for training/courses;
  • celebrating birthdays, weddings, and the birth of an employee's child together.

Aplikuj


  • Customer Service

    2 tygodni temu


    Warszawa, Mazovia, Polska HELM AG Pełny etat

    In the context of our business fertilizers' development in Poland, we are looking for a collaboration for customer service and operation and inventories monitoring based in Warsaw. The candidate (m/f/d) should be eager to deal with figures, stock monitoring and invoicing. Additionally, the candidate (m/f/d) will be in constant contact with the sales'...

  • Customer Service

    2 tygodni temu


    Warszawa, Mazovia, Polska HELM AG Pełny etat

    Select how often (in days) to receive an alert: Experience HELM as a unique family business and an attractive employer. Through a constant exchange of ideas, our ultimate goal is to offer our customers future-oriented solutions within our global network. At any time, in any place. This allows us to work proactively and think long-term - in operations,...


  • Warszawa, Mazovia, Polska Fyte Pełny etat

    Location: WarsawWorking model: HybridWe are seeking a highly motivated and customer-oriented individual to join our Client's team as a Customer Service Specialist. The successful candidate will be responsible for building and maintaining strong relationships with the customers, ensuring smooth communication, and providing exceptional service. This role will...


  • Warszawa, Mazovia, Polska Fyte Pełny etat

    Location: WarsawWorking model: HybridWe are seeking a highly motivated and customer-oriented individual to join our Client's team as a Customer Service Specialist. The successful candidate will be responsible for building and maintaining strong relationships with the customers, ensuring smooth communication, and providing exceptional service. This role will...


  • Warszawa, Mazovia, Polska IQVIA Argentina Pełny etat

    Client Service Specialist Location: WarsawAbout the TeamIn our Client Service department you will be part of a team whose task is to contact IQVIA clients in all matters connected to after-sales and service related to products and services under the care of the department.The Client Service team manages customer expectations and provides business services,...


  • Warszawa, Mazovia, Polska Stryker Pełny etat

    Key responsibilities:As a first line supervisor leading a team of specialists within Customer Relationship Management (CRM) process in Operations DepartmentAchieving seamless supply of the products within provided operational frameworks, securing full satisfaction of end customer and business relationship developmentLiaising between customers and internal...


  • Warszawa, Mazovia, Polska Michael Page Pełny etat

    Manage daily operations within the Customer Service department.Deliver exceptional customer experiences throughout the entire process, from order placement to delivery and after-sales service.Maintain regular communication with Customer Service teams globally.Collaborate closely with production facilities, freight forwarders, and other critical partners to...


  • Warszawa, Mazovia, Polska GOODMAN Doradztwo Personalne Pełny etat

    Our client is part of a large, leading international multi-channel distributor of business supplies, furniture and equipment, the number one office supplies omnichannel reseller with a dedicated B2 B sales organization.With a long market history, it distinguishes itself by the high quality of its' products, excellent service, as well as the proximity to, and...

  • Field Service Manager

    2 tygodni temu


    Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Field Service Manager - QSR Warsaw, Masovian Voivodeship Your new companyYou will join a global leader of systems specialising in purifying and cleaning water for all applications. In this particular role, you will be working with restaurants to service equipment sold to them by the company, conduct trainings for the clients, make presentations and promote...

  • Field Service Manager

    2 tygodni temu


    Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Field Service Manager - QSRlokalizacja: Warszawa (mazowieckie)numer referencyjny:forma zatrudnienia: Pełny etatYour new company You will join a global leader of systems specializing in purifying and cleaning water for all applications. In this particular role you will be working with restaurant to service equipment sold to them by company, conduct trainings...


  • Warszawa, Mazovia, Polska Michael Page Pełny etat

    About Our Client Our Client is a company from manufacturing sector with its SSC located in Warsaw. Job DescriptionManage daily operations within the Customer Service department.Deliver exceptional customer experiences throughout the entire process, from order placement to delivery and after-sales service.Maintain regular communication with Customer Service...


  • Warszawa, Mazovia, Polska TE Connectivity Pełny etat

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They...

  • Service Manager

    2 tygodni temu


    Warszawa, Mazovia, Polska Carrier Pełny etat

    Country: PolandLocation: Bobrowiecka 1, Warszawa 00-728, PolandRole: Service ManagerLocation: Warszawa, PolandContract type: Full-timeBuild a career with confidenceAt Carrier, you're becoming part of the global leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We develop solutions that are impactful for people and our...

  • Service Manager

    2 tygodni temu


    Warszawa, Mazovia, Polska Carrier Global Corporation Pełny etat

    Country: PolandLocation: Bobrowiecka 1, Warszawa 00-728, PolandRole: Service ManagerLocation: Warszawa, PolandContract type: Full-timeBuild a career with confidenceAt Carrier, you're joining the world leader in healthy, safe,sustainableand intelligent building and cold chain solutions. We create solutions that matter for people andourplanet – and our...


  • Warszawa, Mazovia, Polska Mccsemi Pełny etat

    Customer Service Representative - Warsaw, PolandApril 23, 2024Customer Service Representative (CSR) - Warsaw, Poland About the job MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: Americas, EMEA, Asia We are looking for Customer...


  • Warszawa, Mazovia, Polska Morgan Philips Executive Search Pełny etat

    For our client, an international FMCG (food) company, we are looking for an experienced person to take the position of: Customer Service & Logistics Senior Manager - Europe Duties:Regional Business & Team Management – CEE, Nordics, Mediterranean.Order Fulfillment: Oversee accurate and timely order processing, coordinating with various departments to meet...


  • Warszawa, Mazovia, Polska Fyte Pełny etat

    Customer Service AssociateLocation: WarsawWorking model: hybrid Currently for one of our Clients, a well-known FMCG Company being a leader in its field we are looking for an experienced Customer Service professional, proficient in English Language and familiar with SAP- based order management for the position of Customer Service Associate. Scope of...


  • Warszawa, Mazovia, Polska Next Kraftwerke GmbH Pełny etat

    Join Our Team as a Customer Service SpecialistAre you interested in being part of the energy system transformation? If so, look no further! We are the proud operators of one of Europe's largest Virtual Power Plants, connecting thousands of power generators, consumers, and storage facilities. At Next Kraftwerke GmbH, our team is dedicated to creating a...


  • Warszawa, Mazovia, Polska Mullen Pełny etat

    Remote Customer Service Assistant position available in Warsaw. Starting at 40 PLN/hr.TasksAccurately process customer orders.Provide detailed product information.Respond promptly to customer inquiries.Maintain accurate records.Maintain high standards of service.Contribute to team initiatives.RequirementsMinimum of 1 year customer service experience.High...


  • Warszawa, Mazovia, Polska Mullen Pełny etat

    Remote Customer Service Assistant position available in Warsaw. Starting at 40 PLN/hr.TasksAccurately process customer orders.Provide detailed product information.Respond promptly to customer inquiries.Maintain accurate records.Maintain high standards of service.Contribute to team initiatives.RequirementsMinimum of 1 year customer service experience.High...