Customer Service and Logistics Senior Manager

4 tygodni temu


Warszawa, Mazovia, Polska Morgan Philips Executive Search Pełny etat
For our client, an international FMCG (food) company, we are looking for an experienced person to take the position of:

Customer Service & Logistics Senior Manager - Europe

Duties:
  • Regional Business & Team Management – CEE, Nordics, Mediterranean.
  • Order Fulfillment: Oversee accurate and timely order processing, coordinating with various departments to meet delivery commitments.
  • Inventory Management: Strategically manage stock levels, optimizing inventory turnover while preventing overstock or stockouts.
  • Logistics Coordination: Efficiently plan and coordinate transportation, distribution, and warehousing activities to enhance supply chain effectiveness.
  • S&OP Integration: Collaborate with sales and operations teams to align customer demands with production capabilities, enhancing overall efficiency.
  • Continuous Improvement: Identify and implement process improvements in customer service and logistics to drive operational excellence.
  • Customer Collaboration Initiatives: Develop and execute initiatives to enhance collaboration with customers, ensuring alignment with their evolving needs.
  • Performance Metrics Monitoring: Establish and monitor key performance indicators (KPIs) to assess and improve the effectiveness of customer service and logistics operations.
  • Inclusive Leadership: Foster an inclusive and diverse team culture, promoting a sense of belonging and equal opportunities for all members.
  • Skill Development: Provide ongoing training and development opportunities, recognizing individual strengths, and cultivating a collaborative environment that encourages the diverse talents within the team to thrive.
Requirements:
  • Minimum 5-7 years of experience on the similar position in logistics and supply chain in an international FMCG company
  • Proven track record of implemented initiatives with direct customer interface
  • Experience in Food Industry and / or Sales would be an advantage.
  • Very strong skills in driving results, winning with customers and cross-functional collaboration
  • High level of knowledge of SAP, Excel, PowerPoint
  • People Leadership experience
  • Fluent English


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