Learning Operations Manager

2 tygodni temu

Warszawa, Mazovia, Polska Mars, Incorporated and its Affiliates Pełny etat

Job Description:

Learning Operations Manager (f/m/x)

in Mars Global Services

HR Department

Location: Warsaw (City Center)

Hybrid working

As Learning Operations Manager you will be responsible for team management to ensure the highest quality of logistical and operational support for the deployment of all relevant Mars U programs across the globe\region. This position is also responsible for playing a strong role in key process improvements for learning operations.

What will be your key responsibilities?

Team Management:

  • Directly managing team of Learning Operations Specialists and Learning Operations Coordinators (located in Poland and across different regions).
  • Managing work distribution, scheduling, flexible hiring decisions to meet the services demand in a particular year and maintain operational excellence with the services provided.
  • Auditing the standard operational tasks execution within daily learning operations tasks to ensure high standards of data and services' quality.

Activity management of deployment:

  • Acting as a SME for stakeholders and collaborating on best deployment routes, processes and activation related to day-to-day task and ensure that aligned steps are executed by Learning operations specialists and coordinators.
  • Working with Learning Data & Insights and System administration team to build out program performance dashboards or any additional technical solutions for activating necessary deployment routs for the program (registration system, completion tracking processes, etc.)

Annual demand planning:

  • Activating demand planning processes, including contributing to historical trends and future recommendations review, target audience definition and scheduling of offerings across languages and time zones.
  • Executing the operation processes to deliver the initiatives in the region in cooperation with global and regional colleges representatives, plan the number of sessions, uploading the data and necessary information on new programs in WorkDay.
  • Program pricing, based on the available information on the cost of materials, technology, venues, etc. Ensuring relevant price for the learning program offering is reflected in WorkDay Learning and cross-charged accordingly to internal processes.

Cost management:

  • Ensuring cost-center state is actual and reflecting Mars U recommendation approach on the programs' cost management.
  • Organizing process of invoices management, and cross-charging to ensure pass-through cost-center is maintained within S&F governance and practices.

Continuous improvement and automation:

  • Identifying, recommending, and implementing continuous improvement for the learning operations processes.
  • Driving for simplification and automation of core processes to ensure effectiveness and efficiency within learning operations services.

What are we looking for?

  • A Master's degree or extensive up to date experience in learning and development space (5+ years).
  • Learning deployment expertise.
  • Minimum 2-3 years of leadership experience.
  • Experience in working in a highly complex organization, leveraging influence within a complex network of stakeholders.
  • Project management with strong attention to detail, with demonstrated initiative and change management skills.
  • Excellent communication skills in English (C1).

What can you expect from Mars?

  • Attractive financial conditions including Bonuses.
  • We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
  • Extra savings scheme to support You in long perspective.
  • Support in career building through personalized development plan.
  • On-line shop with attractive discounts on our products that Your family and friend are going to love.
  • Possibility to participate in volunteering initiatives during working hours.
  • A modern and pet friendly office in the City Center (Zlote Tarsay building).

Apply now and upload you profile in English.

#LI–KN1

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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