Manager, IT Operations

2 tygodni temu

Kraków, Lesser Poland Relativity Inc Pełny etat

The Manager, IT Operations will be responsible formanaging IT Operations in Krakow, including managing staff and acting as the point for all interactions within Krakow. Responsible for providing Technical, Policy, and Procedural guidance to team members working on the IT Service Desk and Endpoint Engineering in Krakow. The Manager should have intimate knowledge on all support process and procedure. Daily, the Manager is responsible formonitoring the team's ticket queues, ensuring that tickets are being scrubbed,assignedand resolved in a timely manner. The Manager is responsible for balancing the team's workload, reassigning tickets as needed due to DTO and scheduled trainings. This Manager should be organized, attentive to details, and meet all department goals and metrics. The Manager, IT Operations informs their Director of issues regarding personnel, performance, customer perception, and project status.They work closely with colleagues to ensure consistent, high quality service and may be asked to take on projects to evolve this function.They are also responsible for the professional development of their reports and provide coaching to team members and feedback to other managers.

Role Responsibilities
  • Oversee team as they provide complex responsive support to customers and complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
  • Work closely and collaboratively with resources across different regions to effectively manage the support operation
  • Proactively monitor assigned open tickets, contact customers, and update tickets on a timely basis
  • Proactively monitor staffavailability and make dynamic changes to schedules to continuously meet service level objectives
  • Manage toward IT Operation KPI's
  • Follow appropriate policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer incidents and requests; attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
  • Provide excellent customer service using the designated communication methods
  • Provide direction and apply company policies to broader team(s) or sub-department
  • Translate business objectives and determine how to use resources to meet schedules and goals
  • Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
  • Coach and develop employees to expand upon their technical and Relativity related skill sets
  • Develop and administer schedules and performance requirements
  • Demonstrate Relativity Management Competencies (Embodies Personal Learning, Builds High-Performing Teams, Aligns Goals with Strategy, Makes Effective Decisions) in daily work, and seeks opportunities to apply and enhance management skills to create sustainable success for Relativity
  • Be a source of knowledge for end user workstations, cell phones, policy enforcement, monitoring, and metrics
  • Seek, identify, recommend, and document improvements to current processes
  • Be an escalation point in troubleshooting environments as problems arise, test fixes, and perform follow-ups to ensure problems have been adequately resolved
  • Assist in forecasting future IT opertaions needs by knowing past and current infrastructure demand and knowing how Development teams' roadmaps will affect infrastructure demand
  • Minimal On-call shifts may berequired
Responsibilities
  • 2-4years of support leadership experience
  • Customer-focused and ability to understand expectations
  • Experience with service desk focused metrics and processes
  • Professional written and verbal communication skills
  • Ability to manage multiple tasks and projects with ease
  • Experience leading or managing very technical teams
  • Experience with ITIL standards and best practices
  • ITIL Foundations certification is a plus, but not necessary
Compensation:
  • Compensation Relativity is committed to competitive, fair and equitable compensation practices
  • This position is eligible for total compensation which includes a competitive base salary, annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between and gross/year (Employment Contract). The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

#J-18808-Ljbffr

  • Manager, IT Operations

    2 tygodni temu

    Kraków, Lesser Poland Relativity Pełny etat

    Location: Hybrid Krakow Department: Information Technology Work Status: Full-time Location Type: Hybrid Overview The Manager, IT Operations will be responsible formanaging IT Operations in Krakow, including managing staff and acting as the point for all interactions within Krakow. Responsible for providing Technical, Policy, and Procedural guidance to...

  • IS Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland ABB Schweiz AG Pełny etat

    IS Operations Manager - Marketing and SalesTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Strategic Sales Operations Manager

    2 miesięcy temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • IS Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland ABB Pełny etat

    IS Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • IT Service Manager

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Vantara Corporation Pełny etat

    Description We are seeking a highly experienced and skilled IT Service Manager to join our dynamic team. As the IT Service Manager, you will be responsible for overseeing and managing our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on our application archiving solution JiVS. You will ensure...

  • IS Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland ABB Schweiz AG Pełny etat

    IS Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Lead Engineering Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland Ocado Group Pełny etat

    Who We AreOcado is a UK-based company publicly traded on the London Stock Exchange (Ticker OCDO). It is known as one of the biggest online grocery retailers globally, operating grocery and retail operations under various banners, alongside its Ocado Technology division.The Ocado Technology division is responsible for delivering Ocado's innovative robotics...

  • Lead Engineering Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland Ocado Group Pełny etat

    Who We AreOcado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It encompasses one of the world's largest dedicated online grocery retailers, running its own grocery and general merchandise retail operations under and other specialized shop banners, alongside its Ocado Technology division. The Ocado technology division...

  • Project Manager

    2 tygodni temu

    Kraków, Lesser Poland it-solve Pełny etat

    Project Manager Kraków Kraków, małopolskie, Polska Dołącz do ekipy IT-SOLVE Software HousePoszukujemy doświadczonego IT Project Managera do zarządzania projektami międzynarodowymi.Idealny kandydat będzie miał doświadczenie w zarządzaniu projektami IT w oparciu o frameworki PMI lub Prince2 oraz umiejętność zarządzania metrykami...

  • Performance Ad Operations Specialist

    2 tygodni temu

    Kraków, Lesser Poland EcoPlanet Green Operations GmbH Pełny etat

    Kompleksowa obsługa internetowych kampanii reklamowych rozliczanych w modelach efektywnościowychWeryfikacja i ocena poprawności materiałów reklamowych, poprawa przesłanych materiałów reklamowych do emisjiPlanowanie i uruchamianie kampanii reklamowych w serwisach internetowych z portfolio RASPMonitorowanie i optymalizacja kampanii reklamowych w celu...

  • High Touch Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat

    It's time for youWe are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.What we expectexperience as an operations manager or similarknowledge of clients' business requirements and adaptation to servicesability to identify, plan and manage resource requirementsknowledge...

  • High touch operations manager

    2 tygodni temu

    Kraków, Lesser Poland Randstad Polska Sp. Z O.o. Pełny etat

    It's time for youWe are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.What we expectexperience as an operations manager or similarknowledge of clients' business requirements and adaptation to servicesability to identify, plan and manage resource requirementsknowledge...

  • High touch operations manager

    1 miesiąc temu

    Kraków, Lesser Poland Randstad Polska Sp. Z O.o. Pełny etat

    It's time for youWe are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.What we expectexperience as an operations manager or similarknowledge of clients' business requirements and adaptation to servicesability to identify, plan and manage resource requirementsknowledge...

  • High touch operations manager

    4 tygodni temu

    Kraków, Lesser Poland Randstad Polska Sp. Z O.o. Pełny etat

    It's time for youWe are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.What we expectexperience as an operations manager or similarknowledge of clients' business requirements and adaptation to servicesability to identify, plan and manage resource requirementsknowledge...

  • Lead Engineering Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland Ocado Group Pełny etat

    Who We Are is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It encompasses one of the world's largest dedicated online grocery retailers, running its own grocery and general merchandise retail operations under and other specialized shop banners, alongside its Ocado Technology division. The division is responsible...

  • Sr. Manager InfoSec Operations Program

    4 tygodni temu

    Kraków, Lesser Poland Philip Morris International Pełny etat

    Are you an experienced information security professional looking for a challenging leadership role? Join our team at Philip Morris International as a Sr. Manager InfoSec Operations Program In this role, you will have the opportunity to make a significant impact in the field of information security while working for a world-class company.As the Sr. Manager...

  • Lead Engineering Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland Ocado group Pełny etat

    Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It encompasses one of the world's largest dedicated online grocery retailers, running its own grocery and general merchandise retail operations under and other specialized shop banners, alongside its Ocado Technology division.The Ocado technology division is...

  • Strategic Sales Operations Manager

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Vantara Pełny etat

    The Role The Strategic Sales Operations Manager is responsible for overseeing the sales operations of the business, with the goal of achieving market share, revenue, and margin targets. Their duties include developing sales plans, strategies, and policies, managing deal strategies, conducting capacity planning, and ensuring revenue recognition. Additionally,...

  • IT Service Manager for HR Domain

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : As IT Service Manager you are responsible for the design, integrity, quality, as well as service operations optimization of a portfolio of IT solutions/applications and the associated IT services delivered to Business and/or Support Functions. You are responsible for ensuring the IT solution/service provides the required functionalities and...

  • Junior Accountant

    4 tygodni temu

    Kraków, Lesser Poland Shell Business Operations Pełny etat

    Have you got first experience in Finance or just graduated and want to progress your career in Finance? Does your motivation go along with analytical skills as well as good comprehension of MS Excel? This is a great opportunity to join a dynamic and growing company with a commitment to excellence in everything we do. Our Finance department is the biggest...