Technical Support L1 with German and English

2 tygodni temu

Warszawa, Mazovia, Polska Andersen Pełny etat

Summary

The tech company Andersen is looking for a Technical Support L1 proficient in German and English to join a major project for a UK client. The client is a top player in managing a chain of pubs and restaurants in the UK, offering diverse dining experiences through well-known brands while focusing on excellent service and quality. Established in 1898, they own over 1,700 establishments and are a key player in the industry.

The primary task involves providing technical support to employees in a vast network of restaurants and pubs in Germany, offering assistance primarily in German and potentially in English for resolving technical issues.

Responsibilities

  • Provide initial support for technical issues encompassing hardware, software, and network problems.
  • Assist in troubleshooting, resolving issues, or escalating to senior support when needed.
  • Ensure prompt resolution of support queries to uphold smooth business operations.

Requirements

  • Familiarity with computer systems, mobile devices, software applications, and troubleshooting techniques.
  • Ability to logically diagnose problems and offer effective solutions.
  • Capability to make sound decisions under pressure.
  • Commitment to continuous learning, keeping up with technology trends.
  • Strong communication and collaboration abilities.
  • Proficiency in German - Upper-Intermediate level or higher.
  • Proficiency in English - Intermediate level or higher.

Desired Skills

  • Background in client technical support.

Reasons to Join Us

  • Opportunity to collaborate with leaders in various sectors like FinTech, Healthcare, Retail, and Telecom. Andersen partners with industry giants such as Samsung, Siemens, Johnson & Johnson, and more.
  • Possibility to switch projects or enhance skills in different business domains.
  • Flexible job conditions - remote, onsite, or hybrid work options available.
  • Assured professional and career growth with mentoring and onboarding support for new hires.
  • Potential to earn up to 1,700 EUR monthly through company activities.
  • Access to a comprehensive corporate training platform updated regularly with the company's knowledge base.
  • Engaging corporate culture with events, perks, and benefits like certifications, referral programs, English courses, health insurance, and sports compensation.

Join our team

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