Department Manager

Department ManagerMiejsce pracy: WarszawaYour responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance
• Support, motivate and lead your department team to increase the department sales.
• Create an inspiring and visually attractive department for the customers together with Visual Merchandiser.
• Always act as Sales Advisor and be a role model for customer service.

Our requirements

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• Polish and English language on communicative level

What we offer

• PLN 3,600 per season to spend on employee uniforms
• MultiSport and MultiLife programs
• H&M Incentive Program
• UNUM life insurance
• Allianz Private medical insurance
• Referral program
• Jubilee leave
• Unlimited career and development opportunities
• We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• corporate products and services at discounted prices
• employee referral program
• employee uniforms
• H&M Incentive Program
• Jubilee leave

Job Description

We are currently looking for a Department Manager for our store in Warsaw, who is motivated and excited to join our growing brand with quality and customer experience at its core. As Department Manager, you are responsible for leading and developing your department in the store and improving daily operations as well as achieving sales targets and budget. You report to the Store Experience Manager.

Additional Information

This is a full-time position with a contract of 40 hours a week. Apply by sending in your CV in English as soon as possible, but no later than the 17.11.2025. Due to data policies, we only accept applications through the career page.

ARKET (H&M Group)

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.

As a Department Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

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