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IT Applications Manager

3 miesięcy temu

Kraków, Lesser Poland Imperial Brands Pełny etat

The Role

Our IT Applications Manager will join a Global Application Operations and will be responsible for service management of IT solutions and its vendor's and supplier's performance and the delivery of managed services to satisfy the business needs. They will focus on the new global S4/ HANA SAP platform covering all functional SAP aspects including manufacturing and several more.

By joining our office in Krakow you will become a part of an inclusive, innovative global FMCG business supported by 25,000 employees" within the intro.

Principle Accountabilities

  • Be the single point of contact and SME (subject matter expert) for the operational IT around the applications in scope
  • Ensuring ITIL processes are devolved and maintained and improved
  • Introducing innovation and continuous improvement into services provided by individual vendors at reduced cost
  • Managing the set of contractual obligations and services
  • Ensuring Vendor performance against SLA's through the running of regular Service Quality Reviews,
  • Acting as initial point of escalation for all contract and governance issues
  • Support the process of sourcing new vendors enabling the acquisition of new products and services from vendors

Skills and Experience Required

  • Proven experience of application management and end-to-end IT support
  • Experience of working with multi support teams in different regions, languages and cultures
  • Vendor Management
  • ITIL v3 or v4 best practices
  • Fluency in English (speaking and writing)
  • Must have strong communication and presentation skills

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including a great pension scheme, generous holiday entitlement and hybrid/flexible working opportunities as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we're fully committed to creating and maintaining an environment that celebrates and respects difference.