CS & L Associate Manager Nordics

4 tygodni temu

Warszawa, Mazovia, Polska Morgan Philips Executive Search Pełny etat
For our client, an international FMCG (food) company, we are looking for an experienced person to take the position of:

Customer Service & Logistics Associate Manager - Nordics

Duties:
  • Integrated Business Planning: Acting as the 'gatekeeper' of the monthly S&OP process within the local market, fostering a true 50/50 (center cut) forecasting culture. Ensure execution of S&OP process (including both Demand Exchange Meetings, Market Planning Alignment) that support the Category Business Unit and Markets in their related S&OP processes.
  • Customer Relationship Management: Foster strong relationships with clients, addressing inquiries, concerns, and ensuring overall satisfaction.
  • Order Fulfillment: Oversee accurate and timely order processing, coordinating with various departments to meet delivery commitments.
  • Inventory Management: Strategically manage stock levels, optimizing inventory turnover while preventing overstock or stockouts.
  • Logistics Coordination: Efficiently plan and coordinate transportation, distribution, and warehousing activities to enhance supply chain effectiveness.
  • S&OP Integration: Collaborate with sales and operations teams to align customer demands with production capabilities, enhancing overall efficiency.
  • Continuous Improvement: Identify and implement process improvements in customer service and logistics to drive operational excellence.
  • Performance Metrics Monitoring: Establish and monitor key performance indicators (KPIs) to assess and improve the effectiveness of customer service and logistics operations.
  • Inclusive Leadership: Foster an inclusive and diverse team culture, promoting a sense of belonging and equal opportunities for all members.
  • Skill Development: Provide ongoing training and development opportunities, recognizing individual strengths, and cultivating a collaborative environment that encourages the diverse talents within the team to thrive.
Requirements:
  • Minimum 3-5 years of experience on the similar position in logistics and supply chain in an international FMCG company
  • Experience in Food Industry and / or Sales would be an advantage
  • Very strong skills in driving results, winning with customers and cross-functional collaboration
  • High level of knowledge of SAP, Excel, PowerPoint
  • People Leadership experience
  • Fluent English

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