Complaint Handling Analyst
2 tygodni temu
Complaint Handling Analyst
Your responsibilities
- Managing thorough and accurate complaint records, as well as timely closure of complaint files.
- Ensuring complaint records and applicable complaint handling documents are compliant with Good Documentation Practices (GDP).
- Collaborating with other parties involved in the compliant handling process, e.g.: investigators, the triage team, equipment manufacturers or appropriate authorities.
- Creation and communicating customer letters.
- Participating in projects related to Complaint Handling and/or product performance improvements.
Our requirements
- Eye for detail, thoroughness, and ability to follow processes and regulations.
- Excellent communication skills in English.
- Minimum of a Bachelor's degree or vocational training.
- Educational background related to medicine or human biology will be a strong asset.
- 3 years of professional experience in relevant fields.
- Complaint Handling and/or Customer Service experience in the Medical Device or Pharmaceutical industry is an advantage.
Aplikuj
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