Complaint Handling Analyst

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska OLYMPUS EUROPA SE & CO. KG Pełny etat
Complaint Handling Analyst

Olympus Business Services Sp.z o.o. (OBSE)

Chief Manufacturing and Supply Officer

Your Responsibilities
  1. Managing thorough and accurate complaint records, as well as timely closure of complaint files.
  2. Ensuring complaint records and applicable complaint handling documents are compliant with Good Documentation Practices (GDP).
  3. Collaborating with other parties involved in the complaint handling process, e.g.: investigators, the triage team, equipment manufacturers or appropriate authorities.
  4. Creating and communicating customer letters.
  5. Participating in projects related to Complaint Handling and/or product performance improvements.
Your Qualifications
  1. Minimum of a Bachelor's degree or vocational training.
  2. Educational background related to medicine or human biology will be a strong asset.
  3. 3 years of professional experience in relevant fields.
  4. Complaint Handling and/or Customer Service experience in the Medical Device or Pharmaceutical industry is an advantage.
Your Competencies
  1. Eye for detail, thoroughness, and ability to follow processes and regulations.
  2. Excellent communication skills in English.
Your Benefits
  1. Flexible working hours
  2. Private healthcare
  3. Accident insurance
  4. Benefit systems package
  5. Glass refund
About Olympus

At Olympus, we are committed to our purpose of making people's lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.

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