Consumer Care Coordinator
5 dni temu
Consumer Care Coordinator
66_1182940501
Obowiązki
- Selecting tools and integrating them with local and global systems
- Creating consumer service processes and procedures in all channels
- Stipulating and controlling the execution SLAs
- Preparing templates of answers, drawing up conversation scenarios, training materials, and guidelines for consultants
- Developing reporting forms and templates
- Implementing consumer care projects and monitoring incoming requests on a regular basis
- Coordinating communication and processes between local and global JTI departments
- Analyzing and implementing improvements on a constant basis to ensure the highest quality of service and respond to consumers' expectations
- Looking for new tools and mechanisms to facilitate current activities
- Monitoring Voice of Consumer on an ongoing basis in order to verify the level of consumers' satisfaction
- Cooperates with Brand Managers,Consumer Activation, Commercial Planning department on a constant basis and with global units responsible for consumer service
- Verifies new policies and guidelines as well as adopts and implements them
Wymagania
- Higher education, preferred courses: economics, management, marketing, or related courses
- Minimum 2-3 years' experience in FMCG, preferably in managing projects related to consumer service or marketing
- Fluent English
- MS Excel, MS PowerPoint, MS Word – advanced level
- Knowledge of MS Project and Access will be an asset
Oferujemy
- Full-time employment contract
- Professional onboarding during your first months at JTI
- Individual approach to your development plan including certified trainings organized by both external and internal trainers
- Opportunity to work in open atmosphere in modern office in a group of team-players
- Attractive package of benefits, including among others: private healthcare, sport-card, life insurance, pension plan (when you are here, check our cafeteria system)
- Work in a 50/50 hybrid system model
Źródło: Jti/Praca
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