Operations Manager
4 dni temu
Operations Manager
Req ID#: 382702Warsaw, Poland, PL, 02-675
Job Description:About us
Join our team at Foundever
Operations Manager
Location: Warsaw
Your daily tasks:
✅ Lead teams to meet and exceed business objectives;
✅ Line management responsibility for coaches/Team Managers;
✅ Supervisory responsibility for multiple teams with more than one client;
✅ Management of any client escalations related to the Operational team's performance;
✅ Ensure GOS metrics are consistently achieved.
What do we expect from you?
Language: Proficiency in English (C1) and Polish (B2);
Experience: : 2+ years of relevant experience in team management of 100+ employees;
Technology: Knowledge of MS Office and developed computer skills;
Personal skills: Strong leadership skills with ability to manage multiple teams
Advantages will be:
demonstrated knowledge of contact center operations and customer support;
Independence AND ability to work with minimal supervision;
Supervisory skills (including tools, processes and system knowledge);
Demonstrated ability to analyze processes, enact change, think operationally and strategically;
Soft skills.
Working conditions:
Type of contract employment contract;
Basic salary + bonuses;
Work Environment is in our new office in Warsaw
What else should you know?
Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.
Company Overview:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Segment: Operations Manager, Network, Consulting, Manager, Operations, Technology, Management
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