EMEA Repair Operations Manager

2 miesięcy temu


Kraków, Polska Motorola Solutions Pełny etat

Job Description

This role is responsible for the planning, execution and governance of Repair Services for the EMEA region. This role provides the leadership for the management of repair operations, encompassing people and processes of third party and in-house solutions. This role is required to develop and implement strategies that deliver high quality, timely and cost effective repair services that enable business growth and maintain customer's experience at the highest level.

This role is also required to build strong and effective relationships with the services organization and third party services suppliers. Building close partnerships and communication protocols with our regional customer service teams is also a vital success factor.

Responsibilities:

Lead and oversee all aspects of the repair services operations in the EMEA region.

Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of repair services and reverse logistics processes.

Manage teams in EMEA, providing leadership, guidance, and fostering a culture of continuous improvement.

Develop and implement strategic initiatives to optimize repair processes, enhance efficiency and reduce turnaround times.

Ensure engagement with multiple stakeholders to support all touchpoints in the repair process

Establish and maintain strong partnerships with suppliers, vendors, and key stakeholders to ensure seamless repair services operations.


Basic Requirements

Candidate must have at least a Bachelor's Degree in relevant field. Minimum of 5 years of experience in repair operations or supply chain operations and third-party vendor management. Strong operational orientation with cross functional team management experience Proven management experience of third party providers and in-house managed solutions. Strong negotiation skills with the ability to manage relationships with third-party service provider Analytical mindset with proficiency in data-driven decision-making, and influencing results. Strong communication, presentation and writing skills to all levels within the organization. Familiarity with relevant regulations and industry standards. Ability to collaborate effectively with cross-functional teams.


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email


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