AppD SaaS Support Engineering

7 miesięcy temu

Kraków, Polska Cisco Pełny etat

Please note this is an advertisement for a potential job opportunity. The role may not be available at this time,  but could open in the near future . Still, we encourage applications to give an opportunity to learn more about Cisco and get connected to the hiring team.

About the About the Role

As the Regional Manager EMEA Support, you will work in tandem with your EMEA counterparts as well as with key members of the broader AppDynamics Customer Experience (CX) organization to ensure our customers receive best in class support. You will exemplify these traits

● Trust -  We are one team, we trust and help each other and we celebrate our successes

● Empathy -  We connect to customers, colleagues and partners at the human level and strive to understand their perspective. We excel at communicating with them.

● Technologists -  We love technology and learn continuously.

● Problem solvers -  We listen to our customers with curiosity and understand their business problem. We systematically and relentlessly pursue the true root cause of each issue and provide sustainable solutions.

Key responsibilities (What Do You Do?)

1. Manage a rapidly growing team of Support Engineers and technical leads, which provides best-in class multi-channel technical support to our enterprise customers.

2. Hire, develop, and retain the best talent in the industry. Be deeply vested in the success of every member of the Support organization, providing opportunities for development while ensuring accountability to each other as well as to our customers.

3. Synergize with peer Support Engineering Managers in EMEA other Geo locations to deliver a seamless world class experience to our customers.

4. Build positive, strong working relationships with Sales by articulating the value of AppDynamics Customer Experience and Support in particular and being a champion for the organization.

5. Maintain relationships with Customer Success, Professional Services and other key stakeholders within AppDynamics.

6. Act as an escalation point for support issues within EMEA and - as needed - manage the relationship with escalated accounts.

7. Lead, supervise, and oversee internal projects for support team to improve, grow, and optimize the support organization, including continuous improvement and a lessons learned processes

8. Define vision, set and communicate team goals, strategy, tactics and behaviours required to achieve those goals and operational KPIs. Foster a culture of accountability and continuous improvement in the teams.

Critical Experiences (What experiences do you need?)

● Degree in Computer Science or similar technical field or in business disciplines

● 10+ years of technical support management experience in an enterprise software company (of which 5+ for a SaaS vendor) with demonstrated expertise in customer facing roles.

● 5+ years of people management experience leading engineers and/or technical/engineering support staff, including managing highly distributed teams.

● Excellent customer interaction and presentation skills (ability to present to different audiences, bring the message across in a concise, professional manner and instil confidence)

● Innate ability to methodically get to the root of problems and data-driven decision making.

● Knowledge of development methodologies and familiarity in at least one of the following domains and not limited to

o Java

o .NET

o NodeJS

o JavaScript

● Distributed Architecture and Cloud-based applications

● Experience and familiarity with AppDynamics or other APM tools is a plus

● Strong command of the English language (written and spoken) with each additional language a plus

● Willingness to work outside standard business hours when situations arise and able to travel to other locations and customer sites on occasion.

  • Senior Technical Support Specialist

    2 tygodni temu

    Zabłocie A, -, Kraków, Polska N-iX Pełny etat

    At N-iX, we are seeking a highly skilled Senior Technical Support Specialist to join our team in the United States and Europe. As a Level2 Support Engineer, you will be working with our support, customer success, and engineering teams to troubleshoot complex customer issues.About UsWe are a successful provider of SaaS solutions, helping medical device...

  • Manager, Software Engineering

    7 miesięcy temu

    Kraków, Polska SolarWinds Pełny etat

    Your Role : We are looking for an Engineering Manager to drive our team to success and help advance our suite of products. The ideal candidate has a passion for managing people and consistently delivering secure, scalable, and high-quality software. Your Impact: Coach your team on software engineering practices, agile delivery, and customer focus. ...

  • Engineering Manager

    4 miesięcy temu

    Kraków, Polska SCALEWORKS SP Z O O Pełny etat

    Scaleworks is a private equity fund that acquires and invests in B2B SaaS companies. Our goal is to accelerate sustainable, high-growth software companies and help them become even more successful. Each company has its own unique product, team, and story, all while being a part of the Scaleworks family.We don’t limit ourselves to one thing. We work with...

  • Software Engineer Angular/Java Information Engineering Inc

    4 tygodni temu

    Kraków, małopolskie, Polska Information Engineering Inc - SA - Oddział w Polsce Pełny etat

    You are a good fit if you: Have at least 2 years of professional software development experience, including with Angular and Java. Hold a Bachelor's or Master's degree in Computer Science or equivalent. Have experience in full stack development. Have solid knowledge of Angular, TypeScript, and Java. Pay attention to the quality of your code. Are a...

  • Business Intelligence Analyst with a Focus on SaaS Metrics

    2 tygodni temu

    Puszkarska K, Kraków, Polska GlobalLogic Pełny etat

    Job Title: Business Intelligence Analyst with a Focus on SaaS MetricsCompany Overview: GlobalLogic is a leading provider of digital product engineering services, empowering clients to engineer digital products that positively impact people's lives.Estimated Salary: $120,000 - $180,000 per yearJob Responsibilities: As a Business Intelligence Analyst at...

  • Senior Technical Support Engineer

    6 miesięcy temu

    Kraków, Polska Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Team Lead, Cloud Engineering

    4 miesięcy temu

    Kraków, Polska Pegasystems Pełny etat

    Meet Our Team: The number of our Pega Cloud SaaS and PaaS customers is rapidly growing. We are looking for individuals who will help us to drive this growth by building highly scalable cutting-edge Cloud Services. As part of this team, you will be one of the leaders working at the nexus of the infrastructure behind Pega Cloud. You will be part of the...

  • Cloud Engineering Expert: Azure Infrastructure and Observability

    1 tydzień temu

    Kraków, Polska Backbase Pełny etat

    We are seeking a highly skilled Cloud Engineering Expert to join our team at Backbase, where you will play a key role in designing and implementing cloud-based infrastructure solutions using Azure. Your primary focus will be on developing monitoring, logging, and incident alerts solutions for our Managed Hosting service, as well as contributing to a reliable...

  • Software Engineering Lead

    1 miesiąc temu

    Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    Lead a team of software developers in designing and implementing cloud-based solutions.A challenging role for an experienced Java software engineer with 7+ years of experience, leading the development of important features in a SaaS environment to help customers manage and optimize their cloud spend.About the role:We are seeking a skilled software...

  • Network Support Engineer

    3 miesięcy temu

    Kraków, Polska Cisco Pełny etat

    Who We Are ThousandEyes was born with a bold and exciting vision. To transform digital experience for organisation and people everywhere. Our cloud platform today delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to improve the quality of every digital...

  • Director of Engineering

    2 dni temu

    Kraków, małopolskie, Polska LegalZoom Pełny etat

    Hello We’re LegalZoom, our mission is to democratize access to professional legal advice. We've developed a trusted, technology-driven platform that breaks down barriers, empowering millions to grow their businesses, care for their families, protect their ideas, and more. Through our acquisition of Earth Class Mail, the leading virtual mailbox...

  • Senior Team Manager, Cloud Engineering

    3 miesięcy temu

    Kraków, Polska Pegasystems Pełny etat

    Meet Our Team: As a member of one of the most innovative and fastest growing groups at Pega, you will work closely with engineers and product owners across the globe to build a highly scalable Software as a Service (SaaS) offering. As part of this team, you will be working at the nexus of Pega Infinity running on Pega Cloud, providing the tooling...

  • Engineering Manager

    1 miesiąc temu

    Kraków, małopolskie, Polska Kitopi Pełny etat

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. We are a unicorn startup operating globally with...

  • Senior Full-stack Developer for Industrial IoT Platform

    4 tygodni temu

    Kraków, Lesser Poland Hitachi Energy Pełny etat

    About the OpportunityWe are seeking a Senior Full-stack Developer to join our global team in Krakow, Poland, collaborating closely with colleagues from Sweden and the US.This role requires excellent software engineering skills and a can-do culture to develop an industrial IoT platform.ResponsibilitiesDesigning and developing frontend for a modern,...

  • Technical Support Expert

    2 tygodni temu

    Pawia , Kraków, Polska Cornerstone OnDemand Pełny etat

    Job DescriptionWe are seeking a highly skilled Technical Support Expert to join our team at Cornerstone OnDemand.Company Overview:As a Technical Support Expert, you will be part of a strong Advanced team delivering world-class support for our SaaS solutions. You must be genuinely excited to help our customers resolve issues and use your extensive...

  • Engineering Manager

    1 miesiąc temu

    Kraków, Polska Kitopi Pełny etat

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in January 2018, Kitopi has...

  • Software Engineering Manager

    7 miesięcy temu

    Kraków, Polska Spyrosoft Pełny etat

    Requirements 10+ years of software engineering experience, showing progression in responsibility in each of your roles 5+ years of Java Development experience 3+ years overseeing and managing a software engineering team of at least 8 people Proficient in spoken and written English Excellent knowledge of Agile Scrum Systematic problem-solving...

  • Customer Support Specialist

    3 miesięcy temu

    Kraków, Polska Billtrust Pełny etat

    As a Technical Customer Support Specialist you'll act as a first point of contact for our B2B customers, troubleshooting, analyzing and setting the priorities for incoming requests, such as technical issues and questions. You will also partner with many internal stakeholders to provide them with the customer point of view, fact-based insights and data. ...

  • Highly Skilled Technical Support Expert

    1 tydzień temu

    Pawia , Kraków, Polska Cornerstone OnDemand Pełny etat

    The role of Advanced Technical Support Specialist is a key position within our SaaS solutions team. We are seeking an experienced and passionate individual to provide world-class support to our customers.We are looking for someone who genuinely enjoys helping others resolve issues and can utilize their extensive problem-solving skills to deliver an...

  • Engineering Design Manager

    2 miesięcy temu

    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Engineering Design ManagerSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career...