Salesforce Administrator
3 tygodni temu
The Frontline Digital Transformation team in EcoVadis is looking for a Salesforce Support Agent to support improvements across business processes and to help drive the development of the EcoVadis SFDC org. The role is for Sales, Customer Success, Finance, Marketing, Customer Support and our Executive Management team. In this new role, which is foundational to EcoVadis’ ability to drive continuous improvement in companies’ sustainable business practices at scale your responsibilities will include:
Responsibilities
Acquire and maintain current knowledge of relevant product features to provide accurate solutions to customers requests Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices. Document all external and internal communications and status information into our case management system (JIRA) Respond immediately to all issues and continue to follow up with client contact until cases are resolved. Escalate urgent requests or those that require more in-depth knowledge and understanding to the attention of Tier II. Provide on-call support for urgent and complex customer inquiries. Capture and relay new functionality requests to the product owners.
Qualifications
Excellent Communication Skills Technical Support Experience – Min. 1 year experience in IT / technical support Salesforce Expertise – Technical, working knowledge of the Salesforce platform Salesforce Certifications – Not required, however, candidates with Salesforce certifications will be preferred. Passion for Customer Service – Customer satisfaction is your passion and #1 goal. Team Player – You thrive in a team-oriented environment and are eager to help when needed. Highly Motivated – Ability to work under pressure in fast-moving environment
Additional Information
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
Benefits:
Support with all the necessary office and IT equipment Optional (fully covered or co-financed) health care and life insurance Multisport card and wellness allowance Multicafeteria Lunch card Annual performance bonus Flexible working hours Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in Remote work from abroad policy (up to 3 months per year) Internet and electricity bill allowance CSR activities Modern, pet-friendly office in the city center (next to Rondo ONZ) Community service day when volunteeringOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
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