Customer Service European Key Accounts

4 miesięcy temu

Warsaw, Polska Brambles Pełny etat

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Our company is committed to fostering a workplace where every individual feels respected, valued, and empowered to contribute their unique perspectives and talent. We believe that diversity drives innovation and success, that's why CHEP Poland is composed of around 60% women and people from countries all around the world.

Your day-to-day activities:

Support for Customer Service Representatives in account management. First contact for all incoming calls (customers, forwarding agents, Service Center etc.).

First contact for all incoming customers calls and emailsIdentify the causes of problems and preventing their re-occurancePropose professional, rapid and competent solutions to customers' queries or correct forwarding them to other CHEP departments;Preparing and generating reports of current activity;Administrative support of Field staff (setting up new customers, adding new accounts to the system and preparing documents for customers);Review performance of customers versus KPIs for account controlParticipation in/leading current department (cross-departmental) projects and other tasks as delegated by the Manager.Development of cooperation with other departments/external companies to support business growth and acquire new customersNew employees trainings

Your profile:

BA Degree requiredFluent Polish & B1 English is a must0,5 - 1 year sales & customer service in a service company where analysis and attention to detail was a key success factorBusiness data analysis and account reconciliationHaving worked in a Customer Service Team environment that solely focuses on investigating and analyzing data to resolve issues.Direct customer liaising

We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 15 other companies. Our employees value the development opportunities that CHEPs provide them with, being able to work on global projects, shadow other departments, and mentor one another. All of that is in a nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world

What do we offer:

Ability to develop your skills and understanding of business in a worldwide logistics companyParticipation in worldwide projectsArea to build your independence and own responsibilitiesSupport at every stage of your careerIndependence in operating with a real impact on the organizationAttractive base salary with annual bonus & benefits (including transport allowance, private healthcare scheme, multisport card, additional life insurance, 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)We are celebrating our successes with meal vouchers and events

Preferred Education

Bachelors, No Degree Required

Preferred Level of Work Experience

Level has not been specified

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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