Front and Back Office Manager
2 miesięcy temu
- Definiowanie procesów pracy w ramach koncepcji zespołów Front Office i Back Office dla EE.
- Zarządzanie zamówieniami do wysyłki, w tym logistyka odwrotna.
- Koordynowanie wdrażania EDI klienta.
- Reagowanie na zapytania rynkowe i klientów poprzez badanie statusu pokrycia zamówień, wysyłek, zaległych płatności i przyspieszeń.
- Właściciel w celu identyfikowania i wdrażania ciągłych ulepszeń i uproszczeń.
- Właściciel w celu raportowania na koniec miesiąca w ramach strumienia przychodów i szacowania sprzedaży statków.
- Koordynowanie operacji wysyłki i dystrybucji na co dzień.
- Wspieranie operacji logistycznych firmy w centrach logistycznych grupy poprzez dostarczanie niezbędnych danych z obszaru obsługi klienta w celu prawidłowego prowadzenia codziennych operacji i planowania potrzebnej przepustowości.
- Przeglądanie i ulepszanie bieżącej konserwacji księgi zamówień.
- Pełnienie funkcji punktu eskalacji w celu pomocy w rozwiązywaniu problemów w obsłudze klienta. Regularne odwiedzanie krajów objętych zakresem EE w celu utrzymywania kontaktu z lokalnymi zespołami Front Office i zespołami handlowymi.
- Kierowanie projektami.
- Minimum 5 lat doświadczenia w obszarze obsługi klienta
- Doświadczenie w branży white goods, retail lub fmcg
- Doświadczenie w zarządzaniu operacjami obsługi klienta w wielu krajach (usługa współdzielona lub podobna koncepcja).
- Szerokie i szczegółowe zrozumienie procesów i procedur realizacji zamówień.
- Wymagana jest płynna znajomość języka angielskiego, inne języki są atutem.
- Wymagane doświadczenie w korzystaniu z SAP 4Hana lub innego systemu zarządzania łańcuchem dostaw.
- Bardzo dobra znajomość języka angielskiego w mowie i piśmie (praca w międzynarodowym środowisku)
- Umowa o pracę
- Hybrydowy czas pracy (3 dni z biura, 2 dni z domu)
- Benefity: Opieka Medyczna, Karta Multisport, Ubezpieczanie
- Premie
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