Front and Back Office Manager

2 tygodni temu


Warsaw, Polska Michael Page Pełny etat
  • Definiowanie procesów pracy w ramach koncepcji zespołów Front Office i Back Office dla EE.
  • Zarządzanie zamówieniami do wysyłki, w tym logistyka odwrotna.
  • Koordynowanie wdrażania EDI klienta.
  • Reagowanie na zapytania rynkowe i klientów poprzez badanie statusu pokrycia zamówień, wysyłek, zaległych płatności i przyspieszeń.
  • Właściciel w celu identyfikowania i wdrażania ciągłych ulepszeń i uproszczeń.
  • Właściciel w celu raportowania na koniec miesiąca w ramach strumienia przychodów i szacowania sprzedaży statków.
  • Koordynowanie operacji wysyłki i dystrybucji na co dzień.
  • Wspieranie operacji logistycznych firmy w centrach logistycznych grupy poprzez dostarczanie niezbędnych danych z obszaru obsługi klienta w celu prawidłowego prowadzenia codziennych operacji i planowania potrzebnej przepustowości.
  • Przeglądanie i ulepszanie bieżącej konserwacji księgi zamówień.
  • Pełnienie funkcji punktu eskalacji w celu pomocy w rozwiązywaniu problemów w obsłudze klienta. Regularne odwiedzanie krajów objętych zakresem EE w celu utrzymywania kontaktu z lokalnymi zespołami Front Office i zespołami handlowymi.
  • Kierowanie projektami.
Międzynarodowa firma produkcyjna z branży white goodsZarządzanie rozproszonymi zespołami
  • Minimum 5 lat doświadczenia w obszarze obsługi klienta
  • Doświadczenie w branży white goods, retail lub fmcg
  • Doświadczenie w zarządzaniu operacjami obsługi klienta w wielu krajach (usługa współdzielona lub podobna koncepcja).
  • Szerokie i szczegółowe zrozumienie procesów i procedur realizacji zamówień.
  • Wymagana jest płynna znajomość języka angielskiego, inne języki są atutem.
  • Wymagane doświadczenie w korzystaniu z SAP 4Hana lub innego systemu zarządzania łańcuchem dostaw.
  • Bardzo dobra znajomość języka angielskiego w mowie i piśmie (praca w międzynarodowym środowisku)
  • Umowa o pracę
  • Hybrydowy czas pracy (3 dni z biura, 2 dni z domu)
  • Benefity: Opieka Medyczna, Karta Multisport, Ubezpieczanie
  • Premie


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