Customer Service Specialist

3 dni temu


Warsaw, Polska RICG Poland Sp. z o.o. Pełny etat

We are currently seeking Candidates for our Client, an international and dynamically growing business in the multi-energy industry.

Name of the position: Customer Service Specialist

Location: Warsaw, Wola (hybrid)

Activities:

  • Supervision of the execution of orders
  • Answering telephone call inquiries and promoting an organization's products and services
  • Basic service calls including; billing, address change, simplistic technical support and general plan detail
  • Cooperation with suppliers of logistics
  • Providing information about lubricants, fuels, bitumen products
  • Maintaining high-quality, long term relationships with Customers
  • Acceptance, registrations of complaints from customers
  • Internal reporting
  • Procced respective transaction in SAP system
  • Respect the company's policies and procedures implementation, notably HSEQ, compliance and ethics
  • Daily close cooperation with customers and suppliers
  • Compliance with internal safety regulations, internal rules of safety in the firm and the safety treatment of customers, business, and his own as a priority

Accountabilities:

  • Orders proceeding and invoicing of the customers in SAP
  • Providing information to customers about their prices, products and delivery conditions, etc. according to company policy
  • Acceptance, registrations of complaints from customers in CRS
  • Supervising timeliness of deliveries
  • Close cooperation with warehouses
  • Preparation of documents necessary for deliveries
  • Internal reporting
  • Minimization of the claims level
  • Other duties as assigned by the manager

Qualifications/Experience required:

  • Excellent customer attitude
  • Ability to work under pressure
  • Ability to develop strong personal relations with customers
  • Ability to work in the team
  • Secondary education
  • Level of English B2
  • Creativity and organizational skills
  • SAP Knowledge


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