O2C Export Customer Service Specialist
4 miesięcy temu
At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today
Purpose: The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections if applicable & handle customer service queries.
Location: Warsaw, Poland
Key Responsibilities & Deliverables:
·Process Expertise & Business Partnership
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience.
Effectively process customer complaints, and collaborate with other company departments if applicable.
Analyse account discrepancies to ensure the customer account is enabled for payment.
Manage and support the billing process.
Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
Effectively track and resolve all customer disputes regarding billings, credits, or payments.
Effectively monitor and resolve all sales orders & sales interface issues (IDOCs)
Support local O2C projects with influence on accurate, efficient & compliant order processing
Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team members
Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
·Skills & Capabilities
Ability to proactively analyze & resolve problems
Ability to effectively prioritize and complete key tasks and deliverables
Ability to respond flexibly and empathetically to customer needs, managing their expectations
Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
Familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
Operational awareness of all applicable Sox & Operational controls for your area
Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
Demonstrate excellence in all interactions with our ESC internal customers & business partners
Focus on improving our customer’s experience with the ESC
Build and maintain a strong knowledge of Elanco’s product lines within the market
Demonstrate a strong Continuous Improvement oriented mindset
Actively work with the core team members & Global O2C team to drive process improvements
Requirements:
University degree (or equivalent work experience)
Minimum 2-3 years experience in O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change
Experience with SAP O2C Module
Working knowledge of MS Excel, Word, Outlook and PowerPoint
Proficiency in English and Polish is mandatory
We offer:
Career at one of the leading global animal healthcare companies
Hybrid work type
Office located in the center of Warsaw (Rondo Daszynskiego)
Extra days off
Flexible working hours
Sports cards (Multisport), private medical care, life insurance
Employee Referral Program
Open and inclusive environment which is supportive and welcoming of all diversity strands
Animal-Friendly office
Theatre tickets discounts
Reward & recognition platform
Language learning platform
-
O2C Export Customer Service Specialist with Turkish
4 miesięcy temu
Warsaw, Polska Elanco Pełny etatAt Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
Customer Service Agent
4 miesięcy temu
Warsaw, Polska Mettler Toledo Pełny etatOur Opening and Your Responsibilities ...
-
Customer Service Specialist
6 miesięcy temu
Warsaw, Polska RICG Poland Sp. z o.o. Pełny etatWe are currently seeking Candidates for our Client, an international and dynamically growing business in the multi-energy industry.Name of the position: Customer Service SpecialistLocation: Warsaw, Wola (hybrid)Activities:Supervision of the execution of ordersAnswering telephone call inquiries and promoting an organization's products and servicesBasic...
-
Customer Service Specialist
7 miesięcy temu
Warsaw, Polska RDM Group Pełny etatJob description: RDM Group, leading producer in the recycled cartonboard business, is always looking for a Customer Service Specialist in Warsaw, Poland for France/Benelux, UK and DACH e CEE Markets.If you would like to act as a central point of contact between customers and internal services (Production, Logistics, Accounting, Quality), this position is the...
-
O2C Global Process Owner
7 miesięcy temu
Warsaw, Polska Zoetis Pełny etatCurrently for Zoetis Financial Services based in Warsaw, we are looking for: O2C Global Process Owner (GPO) The O2C GPO will be responsible for process management and governance for the end-to-end O2C process area. They play a key role in driving continuous improvement and standardization across the O2C function from a process, people, and...
-
Customer Service Specialist with French
4 miesięcy temu
Warsaw, Polska Worldline Pełny etatCustomer Service Specialist with French Warsaw We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland....
-
Customer Service Specialist with Portuguese and Polish
4 miesięcy temu
Warsaw, Polska HTH Recruitment Pełny etatCustomer Service Specialist with Portuguese and Polish DescriptionWe are currently seeking a proactive individual to join our team in Warsaw as a Customer Service Specialist with proficiency in Portuguese. You will be joining a leading global producer of cutting-edge medical technology, playing a crucial role in the Service Operations department of our...
-
O2C IT Technical Expert
2 miesięcy temu
Warsaw, Polska Bosch Group Pełny etatJob DescriptionAs Technical Consultant for Order-to-Cash you collaborate with members of the development team to understand, design, implement and deploy customer requirements for the SAP S/4HANA Transformation of Bosch Mobility SolutionsYou work closely with the IT Product Owner Order-to-Cash and provide consulting on technical questions like architectural...
-
O2C IT Technical Expert
2 miesięcy temu
Warsaw, Polska Bosch Pełny etatJob Description As Technical Consultant for Order-to-Cash you collaborate with members of the development team to understand, design, implement and deploy customer requirements for the SAP S/4HANA Transformation of Bosch Mobility Solutions You work closely with the IT Product Owner Order-to-Cash and provide consulting on technical questions like...
-
Logistics Customer Service Specialist
7 miesięcy temu
Warsaw, Polska Maersk Pełny etatLooking for a chance to work with tailor-made logistics in a global leader in container logistics? If you also love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. When joining Maersk you will help us create unique customer experiences while ensuring that our...
-
Technical Customer Service Representative
2 miesięcy temu
Warsaw, Polska Viking EMEA Pełny etatDue to continued growth and market development, we are searching for an experienced Technical Customer Service Representative to become an active team member supporting the Hungarian & Eastern European customer area.In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...
-
EDO Customer Master Data Specialist
3 miesięcy temu
Warsaw, Polska Elanco Pełny etatAt Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
Customer Service Specialist with French
1 miesiąc temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...
-
Senior Customer Service Quality
1 miesiąc temu
Warsaw, Polska Randstad Polska Pełny etatDo you have experience in a similar role within the healthcare industry? Are you fluent in English? Do you want to work in an international and dynamic environment? If so, we’re waiting for you!We currently have an offer for the position of Senior Customer Service Quality & Training Specialist at one of our clients from the healthcare industry.what we...
-
Invoicing Specialist with German
2 miesięcy temu
Warsaw, Polska GOLDMAN RECRUITMENT Pełny etatFor our Client, an international consumer goods company with a strong presence in the global market, we are looking for an Invoicing Specialist with German to join their dynamic team. This is an exciting opportunity for a motivated individual to contribute to the company’s invoicing and billing operations in a fast-paced, multinational...
-
Warsaw, Polska SIX Payment Services Pełny etatPremium Customer Service Specialist with German, English and Polish Date posted 12/08/ Location Warsaw | Poland Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From...
-
Customer Service Specialist – Process Associate – English
2 miesięcy temu
Warsaw, Polska Genpact Pełny etatGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Logistic & Customer Service Specialist
7 miesięcy temu
Warsaw, Polska Wabtec Pełny etatWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...
-
Customer Service Specialist
7 miesięcy temu
Warsaw, Polska PayU Pełny etatAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...
-
Customer Support Specialist
7 miesięcy temu
Warsaw, Polska Webfleet Solutions Pełny etatAt Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of colleagues, based in Amsterdam, Barcelona and Leipzig and you will report to the Regional Team Leader. You will identify, troubleshoot, and help...