O2C Export Customer Service Specialist
2 miesięcy temu
At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today
Purpose: The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections if applicable & handle customer service queries.
Location: Warsaw, Poland
Key Responsibilities & Deliverables:
·Process Expertise & Business Partnership
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience.
Effectively process customer complaints, and collaborate with other company departments if applicable.
Analyse account discrepancies to ensure the customer account is enabled for payment.
Manage and support the billing process.
Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
Effectively track and resolve all customer disputes regarding billings, credits, or payments.
Effectively monitor and resolve all sales orders & sales interface issues (IDOCs)
Support local O2C projects with influence on accurate, efficient & compliant order processing
Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team members
Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
·Skills & Capabilities
Ability to proactively analyze & resolve problems
Ability to effectively prioritize and complete key tasks and deliverables
Ability to respond flexibly and empathetically to customer needs, managing their expectations
Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
Familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
Operational awareness of all applicable Sox & Operational controls for your area
Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
Demonstrate excellence in all interactions with our ESC internal customers & business partners
Focus on improving our customer’s experience with the ESC
Build and maintain a strong knowledge of Elanco’s product lines within the market
Demonstrate a strong Continuous Improvement oriented mindset
Actively work with the core team members & Global O2C team to drive process improvements
Requirements:
University degree (or equivalent work experience)
Minimum 2-3 years experience in O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change
Experience with SAP O2C Module
Working knowledge of MS Excel, Word, Outlook and PowerPoint
Proficiency in English and Polish is mandatory
We offer:
Career at one of the leading global animal healthcare companies
Hybrid work type
Office located in the center of Warsaw (Rondo Daszynskiego)
Extra days off
Flexible working hours
Sports cards (Multisport), private medical care, life insurance
Employee Referral Program
Open and inclusive environment which is supportive and welcoming of all diversity strands
Animal-Friendly office
Theatre tickets discounts
Reward & recognition platform
Language learning platform
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