Customer Service Agent

3 miesięcy temu


Warsaw, Polska Mettler Toledo Pełny etat

Our Opening and Your Responsibilities


If you: ✔️ are looking for dynamic job in which you will need to use your multitasking and investigative skills  ✔️ are proficient in English  ✔️ are eager to work with export documents, processes and procedures  ✈️

We invite you to join our Team 
Your tasks:  
  • Providing Support (logistics issues) for Customers in Middle East and Africa (MEA) region. 
  • Managing customers' orders and assisting customers in providing the most current shipping status on existing orders. 
  • Export documentation processing.  
  • Resolving product or service problems by clarifying the customer's complaint (investigating the cause of the problem, selecting and explaining the best solution to solve the problem).
  • Ensuring and providing quality service to both internal and external customers. 
  • Arranging of pick-up/transfer of cargo with logistics providers. 
  • Cooperation with Customers, Financial Dept., Logistics Dept., and Dealer Managers about the conditions of orders and shipments to MEA region. 
  • Improvement of the Service Level for MEA customers by collecting and analyzing customer information.

What You Need to Succeed

  • Previous experience in international trade (Payment conditions, Incoterms, etc.),
  • Proficiency in English (both spoken and written), 
  • Customer Service orientation and good communication skills, 
  • Quality focus and problem-solving skills. 

Our Offer to You

  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus ,
  • Festive benefits paid in April and December,
  • Flexible working hours (possible start between 7.30 - 9.00 AM),
  • Hybrid work model (3 days a week from home) ,
  • Medical care with the basic dental package,
  • Possibility to extend medical care to family members and/or Damian Medical Center,
  • Life insurance with possible extension for your family members,
  • Medicover Sport card,
  • Language courses,
  • Paid employee referral program,
  • Wellbeing activities*
  • Space for your initiatives, charity & CSR actions, and improvement ideas,
  • Supporting your development through a vast training offer ,
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
  • A diverse and inclusive workplace.
*We are focusing on entertainment and supporting your physical and mental health – check out


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