Customer Service Agent

1 miesiąc temu


Warsaw, Polska Michael Page Pełny etat

Customer Support:

  • Handle incoming customer calls and live chat inquiries promptly and efficiently.
  • Actively listen to customer concerns and questions, understanding their needs.
  • Provide accurate and timely solutions to customer issues, ensuring their satisfaction.
  • Guide customers through troubleshooting steps and resolve technical problems.
  • Escalate complex issues to appropriate team members or supervisors when necessary.

Customer Relationship Management:

  • Build strong rapport with customers and foster positive relationships.
  • Maintain a professional and empathetic demeanour at all times.
  • Proactively anticipate customer needs and offer additional assistance.
  • Collect and analyse customer feedback to identify areas for improvement.
We are looking for a Bilingual Customer Service Agent.|Based in Warsaw, Poland.
  • Proficiency in both written and spoken English, along with at least one of the following languages: French, Italian, Flemish, Arabic, or Cantonese. A minimum language proficiency of B2 is required, with C1 preferred, as you'll be communicating with customers in both languages, verbally and in writing.
  • Previous experience in a customer service or call centre environment
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and decision-making abilities.
  • Ability to multitask and prioritise tasks effectively.
  • Proficiency in using computers and relevant software applications.
  • Active listening skills and empathy.
  • Patience and the ability to remain calm under pressure.
  • Attention to detail and accuracy.
  • Strong work ethic and a positive attitude.
  • Flexibility to work various shifts, including weekends and holidays.

This position offers a chance to develop your communication skills, build rapport with customers, and make a meaningful impact in each interaction.


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