Customer Service Agent
1 miesiąc temu
Customer Support:
- Handle incoming customer calls and live chat inquiries promptly and efficiently.
- Actively listen to customer concerns and questions, understanding their needs.
- Provide accurate and timely solutions to customer issues, ensuring their satisfaction.
- Guide customers through troubleshooting steps and resolve technical problems.
- Escalate complex issues to appropriate team members or supervisors when necessary.
Customer Relationship Management:
- Build strong rapport with customers and foster positive relationships.
- Maintain a professional and empathetic demeanour at all times.
- Proactively anticipate customer needs and offer additional assistance.
- Collect and analyse customer feedback to identify areas for improvement.
- Proficiency in both written and spoken English, along with at least one of the following languages: French, Italian, Flemish, Arabic, or Cantonese. A minimum language proficiency of B2 is required, with C1 preferred, as you'll be communicating with customers in both languages, verbally and in writing.
- Previous experience in a customer service or call centre environment
- Strong communication skills, both verbal and written.
- Excellent problem-solving and decision-making abilities.
- Ability to multitask and prioritise tasks effectively.
- Proficiency in using computers and relevant software applications.
- Active listening skills and empathy.
- Patience and the ability to remain calm under pressure.
- Attention to detail and accuracy.
- Strong work ethic and a positive attitude.
- Flexibility to work various shifts, including weekends and holidays.
This position offers a chance to develop your communication skills, build rapport with customers, and make a meaningful impact in each interaction.
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