O2C Export Customer Service Specialist with Turkish
2 tygodni temu
At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today
Purpose: The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections if applicable & handle customer service queries
Location: Warsaw, Poland
Key Responsibilities & Deliverables:
Process Expertise & Business Partnership
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience.Effectively process customer complaints, and collaborate with other company departments if applicable. Analyse account discrepancies to ensure the customer account is enabled for payment.Manage and support the billing process.Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. Effectively track and resolve all customer disputes regarding billings, credits, or payments. Effectively monitor and resolve all sales orders & sales interface issues (IDOCs)Support local O2C projects with influence on accurate, efficient & compliant order processingSupport the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team membersBe seen as a “go-to” information resource for O2C Customer Service processing and related queriesSkills & Capabilities
Ability to proactively analyze & resolve problemsAbility to effectively prioritize and complete key tasks and deliverablesAbility to respond flexibly and empathetically to customer needs, managing their expectationsAbility to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team membersDemonstrate a strong compliance-oriented mindset & help to build a strong compliance cultureFamiliar with all applicable process documentation & training materials to ensure you operate in a fully compliant mannerOperational awareness of all applicable Sox & Operational controls for your areaActively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationshipsDemonstrate excellence in all interactions with our ESC internal customers & business partnersFocus on improving our customer’s experience with the ESCBuild and maintain a strong knowledge of Elanco’s product lines within the marketDemonstrate a strong Continuous Improvement oriented mindsetActively work with the core team members & Global O2C team to drive process improvementsRequirements:
University degree (or equivalent work experience)Minimum 2-3 years experience in O2C or Finance function with knowledge of customer service and experience in identifying and delivering process changeExperience with SAP O2C ModuleWorking knowledge of MS Excel, Word, Outlook and PowerPointProficient in English is mandatoryProficient in Turkish is mandatoryWe offer:
Career at one of the leading global animal healthcare companiesHybrid work typeOffice located in the center of Warsaw (Rondo Daszynskiego)Extra days offFlexible working hoursSports cards (Multisport), private medical care, life insuranceEmployee Referral ProgramOpen and inclusive environment which is supportive and welcoming of all diversity strandsAnimal-Friendly officeTheatre tickets discountsRewards & recognition platfomLanguage learning platform-
O2C Export Customer Service Specialist
1 tydzień temu
Warsaw, Polska Elanco Pełny etatAt Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
O2C Customer Service Specialist
3 miesięcy temu
Warsaw, Polska Elanco Pełny etatAt Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
O2C Senior Customer Service Specialist with Italian
1 miesiąc temu
Warsaw, Polska Elanco Pełny etatAt Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
O2C Junior Customer Service Specialist with Spanish
1 miesiąc temu
Warsaw, Polska Elanco Pełny etatAt Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
Customer Service Agent
3 tygodni temu
Warsaw, Polska Mettler Toledo Pełny etatOur Opening and Your Responsibilities ...
-
Customer and Pricing Master Data Specialist with Turkish
2 tygodni temu
Warsaw, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etatAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Customer Service Specialist with Czech
4 miesięcy temu
Warsaw, Polska TopTalents Pełny etatWe are looking for Customer Service Specialist with Czech language. Daily work involves order management and cooperation with KAM and sales representatives from Czech Republic, as well as handling complaints and other issues affecting customer orders. We offer a competitive salary and contract of employment in a small but stable company that thrives in an...
-
Customer Service Specialist with Portuguese
4 miesięcy temu
Warsaw, Polska HTH Recruitment Pełny etatCustomer Service Specialist with Portuguese (Brazilian) DescriptionWe are currently seeking a proactive individual to join our team in Warsaw as a Customer Service Specialist with proficiency in Portuguese. Joining a leading global producer of cutting-edge medical technology, you will play a crucial role within the Service Operations department of our...
-
Customer Service Specialist with French
4 tygodni temu
Warsaw, Polska Worldline Pełny etatCustomer Service Specialist with French Warsaw We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland....
-
Specialist Customer Service with German
6 dni temu
Warsaw, Polska Worldline Pełny etatSpecialist Customer Service with German Warsaw This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San...
-
Customer service specialist with German
2 miesięcy temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...
-
Customer Service Specialist with Portuguese and Polish
2 tygodni temu
Warsaw, Polska HTH Recruitment Pełny etatCustomer Service Specialist with Portuguese and Polish DescriptionWe are currently seeking a proactive individual to join our team in Warsaw as a Customer Service Specialist with proficiency in Portuguese. You will be joining a leading global producer of cutting-edge medical technology, playing a crucial role in the Service Operations department of our...
-
Customer Service Specialist
3 miesięcy temu
Warsaw, Polska RICG Poland Sp. z o.o. Pełny etatWe are currently seeking Candidates for our Client, an international and dynamically growing business in the multi-energy industry.Name of the position: Customer Service SpecialistLocation: Warsaw, Wola (hybrid)Activities:Supervision of the execution of ordersAnswering telephone call inquiries and promoting an organization's products and servicesBasic...
-
Customer Service Specialist with Czech
3 miesięcy temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...
-
Customer service specialist with German
1 miesiąc temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...
-
O2C Global Process Owner
3 miesięcy temu
Warsaw, Polska Zoetis Pełny etatCurrently for Zoetis Financial Services based in Warsaw, we are looking for: O2C Global Process Owner (GPO) The O2C GPO will be responsible for process management and governance for the end-to-end O2C process area. They play a key role in driving continuous improvement and standardization across the O2C function from a process, people, and...
-
Customer Service Specialist
4 miesięcy temu
Warsaw, Polska RDM Group Pełny etatJob description: RDM Group, leading producer in the recycled cartonboard business, is always looking for a Customer Service Specialist in Warsaw, Poland for France/Benelux, UK and DACH e CEE Markets.If you would like to act as a central point of contact between customers and internal services (Production, Logistics, Accounting, Quality), this position is the...
-
Customer service specialist with German
4 tygodni temu
Warsaw, Polska LeasingTeam Group Pełny etatLeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...
-
Customer Support Leader
4 tygodni temu
Warsaw, Polska Alfa Laval Pełny etatEvery day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...
-
Customer Support Leader
4 tygodni temu
Warsaw, Polska Alfa Laval Pełny etatEvery day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...
