O2C Export Customer Service Specialist with Turkish
2 miesięcy temu
At Elanco (NYSE: ELAN) – it all starts with animals
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today
Purpose: The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections if applicable & handle customer service queries
Location: Warsaw, Poland
Key Responsibilities & Deliverables:
Process Expertise & Business Partnership
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience.Effectively process customer complaints, and collaborate with other company departments if applicable. Analyse account discrepancies to ensure the customer account is enabled for payment.Manage and support the billing process.Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. Effectively track and resolve all customer disputes regarding billings, credits, or payments. Effectively monitor and resolve all sales orders & sales interface issues (IDOCs)Support local O2C projects with influence on accurate, efficient & compliant order processingSupport the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team membersBe seen as a “go-to” information resource for O2C Customer Service processing and related queriesSkills & Capabilities
Ability to proactively analyze & resolve problemsAbility to effectively prioritize and complete key tasks and deliverablesAbility to respond flexibly and empathetically to customer needs, managing their expectationsAbility to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team membersDemonstrate a strong compliance-oriented mindset & help to build a strong compliance cultureFamiliar with all applicable process documentation & training materials to ensure you operate in a fully compliant mannerOperational awareness of all applicable Sox & Operational controls for your areaActively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationshipsDemonstrate excellence in all interactions with our ESC internal customers & business partnersFocus on improving our customer’s experience with the ESCBuild and maintain a strong knowledge of Elanco’s product lines within the marketDemonstrate a strong Continuous Improvement oriented mindsetActively work with the core team members & Global O2C team to drive process improvementsRequirements:
University degree (or equivalent work experience)Minimum 2-3 years experience in O2C or Finance function with knowledge of customer service and experience in identifying and delivering process changeExperience with SAP O2C ModuleWorking knowledge of MS Excel, Word, Outlook and PowerPointProficient in English is mandatoryProficient in Turkish is mandatoryWe offer:
Career at one of the leading global animal healthcare companiesHybrid work typeOffice located in the center of Warsaw (Rondo Daszynskiego)Extra days offFlexible working hoursSports cards (Multisport), private medical care, life insuranceEmployee Referral ProgramOpen and inclusive environment which is supportive and welcoming of all diversity strandsAnimal-Friendly officeTheatre tickets discountsRewards & recognition platfomLanguage learning platform-
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