Customer Service Team Leader

4 tygodni temu


Kraków, Polska Randstad Polska Pełny etat
For our SSC/BPO client, we are looking for a leader to run and support development of a new German/French-speaking customer support team. If you have min. a year of experience in managing a customer service or order management teams and wants develop your career in a dynamic environment, this is the job for you 

what we offer

  • opportunities for building new own team
  • development of leadership skills in international and dynamic environment
  • medical care (Luxmed)
  • mental health helpline
  • voluntary day 
  • Multisport or Multicafeteria
  • group insurance,
  • sport card,
  • cafeteria system,
  • modern office in attractive location in Cracow
  • relocation bonus

your tasks

  • managing a team of Customer Service Agents servicing German/French speaking clients
  • driving the quality and quantity of outputs from all assigned customer associates
  • staffing planning and all workforce management, work allocation
  • being responsible for the team productivity,
  • reviewing and monitoring work performance
  • leading the customer associates via meetings and follow up sessions on corresponding 
  • conducting employee reviews
  • preparing of required reports and presentations 

what we expect

  • fluent German or French (C1) and very good English (B2)
  • experience in people management (as a Team Leader/Supervisor/Deputy)
  • customer-oriented thinking and attitude
  • excellent communication and time management skills
  • availability for working on shifts and stationary in Cracow office. 

Employment agency entry number 47

this job offer is intended for people over 18 years of age


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