SIAM Product/Service Excellence Lead – Experience and Data

3 tygodni temu

Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

Description

:

The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model.

T he successful candidate will drive our product organization to deliver stellar business outcomes by streamlining operational workflows, cooperation among products and between product owners, their virtual squads and other components of delivery organization including third party vendors, championing best-practices and frameworks. In this role you will have the opportunity to shape the Experience and Data department as well as SIAM at Hitachi Energy, its products, and services and to help achieve our ambitious goals, and in particular customer and employee satisfaction. That way you will contribute toward creation and deployment of industry benchmark SIAM services across IT (infrastructure, platform and applications, and security services) and beyond, that it across the enterprise integrating support functions and business units.

Resposibilities:

Improve, execute and facilitate key product planning, delivery, operations and review activities

Empower cross-functional collaboration between product and other teams in the organization by establishing and when needed operating processes and communicational frameworks

Lead complex projects/programs, initiatives, and continuous improvement in the area of products and services offered by Experience and Data

Identify, publish and popularize best practices that elevate product owners, managers and product team performance. Ensure adoption of standardized practices to ensure consistent execution & delivery quality

Stay on top of best practices, methodologies, and tools and identify opportunities to streamline critical and routine tasks and processes in Product and Service Management

Establish and monitor metrics and Key Performance Indicators (KPIs) to measure the effectiveness of our Product practices


Your background:

Min. 10 years and preferably 12 years of IT experience, with high footprint and success track in coordination, excellence, management, and/or governance

Excellent organizational skills with natural ability to motivate people and achieve assigned goals

A strong independent contributor able to deliver with limited supervision within agreed scope and to challenge the scope when justified by business requirements

Understanding of corporate structures used to manage IT in corporate environments, deliver IT services and manage enterprise IT platforms would be a high benefit

Ability to work in Agile and/or DevOps environment

ServiceNOW experience would be welcome

Fluent written and spoken English is a must – all work is executed in multinational team

  • SIAM Product/Service Excellence Lead – Experience and Data

    2 tygodni temu

    Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns...

  • SIAM Product/Service Excellence – Experience and Data

    1 miesiąc temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Description The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow...

  • SIAM Product/Service Excellence – Experience and Data

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Description The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow...

  • SIAM Product/Service Excellence – Experience and Data

    4 tygodni temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Description The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow...

  • SIAM Product/Service Excellence Lead – Experience and Data

    2 tygodni temu

    Kraków, Lesser Poland Hitachi ABB Power Grids Pełny etat

    The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and...

  • Siam Product

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Energy Services Sp. Z O.o. Pełny etat

    About-project : The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization.It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience.It owns Service...

  • SIAM Product Manager – Human Resources Service Delivery

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Energy Services Sp. z o.o. Pełny etat

    SIAM Product Manager – Human Resources Service Delivery (HRSD) and Finance Kraków, Lesser Poland Voivodeship SIAM Product Manager – Human Resources Service Delivery (HRSD) and Finance Kraków Kraków, Lesser Poland Voivodeship, Polska SIAM Product Manager – Human Resources Service Delivery (HRSD) and FinanceExpectedServiceNoWAbout the projectHitachi...

  • Siam Product Manager – Human Resources Service Delivery

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Energy Services Sp. Z O.o. Pełny etat

    Technologies-expected : Service No W about-project : Hitachi Energy IT has initiated an IT Transformation program for the set up and migration to a new "stand alone" global IT environment.We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs.As SIAM Product Manager – Human...

  • SIAM Product Manager – Human Resources Service Delivery

    4 tygodni temu

    Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : Hitachi Energy IT has initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs. As SIAM Product Manager – Human Resources Service Delivery...

  • SIAM Product Manager – Human Resources Service Delivery

    2 miesięcy temu

    Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : Hitachi Energy IT has initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs. As SIAM Product Manager – Human Resources Service Delivery...

  • Siam Product Expert – End User Experience

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Energy Services Sp. Z O.o. Pełny etat

    Technologies-expected : Service NOW about-project : The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization.It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service...

  • Data Management Product Lead Manager

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat

    Data Management Product Lead Manager page is loaded Data Management Product Lead Manager Apply locations Krakow time type Full time posted on Posted 2 Days Ago job requisition id 63372 At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still...

  • Data Management Product Lead

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    Data Management Product Lead At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add...

  • Data Management Product Lead

    7 dni temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    Data Management Product Lead At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to...

  • Enterprise Service Management Product Owner

    2 tygodni temu

    Kraków, Lesser Poland PepsiCo Pełny etat

    Overview Job Overview The Enterprise Service Management Product Owner for Consumer, Marketing & Engagement is a leader that drives ESM agenda for Consumer, Marketing & Engagement function and serves as a functional representative into GBS Enterprise Service Management function. The role is responsible for driving ESM strategy and roadmap for CME,...

  • Enterprise Service Management Product Owner

    3 tygodni temu

    Kraków, Polska PepsiCo Pełny etat

    Overview Job Overview The Enterprise Service Management Product Owner for Consumer, Marketing & Engagement is a leader that drives ESM agenda for Consumer, Marketing & Engagement function and serves as a functional representative into GBS Enterprise Service Management function. The role is responsible for driving ESM strategy and roadmap for CME,...

  • Enterprise Service Management Product Owner

    2 tygodni temu

    Kraków, Lesser Poland PepsiCo Deutschland GmbH Pełny etat

    OverviewJob OverviewThe Enterprise Service Management Product Owner for Consumer, Marketing & Engagement is a leader that drives ESM agenda for Consumer, Marketing & Engagement function and serves as a functional representative into GBS Enterprise Service Management function. The role is responsible for driving ESM strategy and roadmap for CME, leading...

  • Data Management Product Lead

    3 tygodni temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Customer Service Agent

    2 tygodni temu

    Kraków, Lesser Poland SpotOn: Product Pełny etat

    SpotOn is a cutting-edge software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business. Our tools increase revenue and connect businesses with their customers...

  • Data Management Product Lead Manager

    2 tygodni temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    Data Management Product Lead Manager At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside...