SIAM Product/Service Excellence Lead – Experience and Data

7 miesięcy temu

Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

Description

:

The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model.

T he successful candidate will drive our product organization to deliver stellar business outcomes by streamlining operational workflows, cooperation among products and between product owners, their virtual squads and other components of delivery organization including third party vendors, championing best-practices and frameworks. In this role you will have the opportunity to shape the Experience and Data department as well as SIAM at Hitachi Energy, its products, and services and to help achieve our ambitious goals, and in particular customer and employee satisfaction. That way you will contribute toward creation and deployment of industry benchmark SIAM services across IT (infrastructure, platform and applications, and security services) and beyond, that it across the enterprise integrating support functions and business units.

Resposibilities:

Improve, execute and facilitate key product planning, delivery, operations and review activities

Empower cross-functional collaboration between product and other teams in the organization by establishing and when needed operating processes and communicational frameworks

Lead complex projects/programs, initiatives, and continuous improvement in the area of products and services offered by Experience and Data

Identify, publish and popularize best practices that elevate product owners, managers and product team performance. Ensure adoption of standardized practices to ensure consistent execution & delivery quality

Stay on top of best practices, methodologies, and tools and identify opportunities to streamline critical and routine tasks and processes in Product and Service Management

Establish and monitor metrics and Key Performance Indicators (KPIs) to measure the effectiveness of our Product practices


Your background:

Min. 10 years and preferably 12 years of IT experience, with high footprint and success track in coordination, excellence, management, and/or governance

Excellent organizational skills with natural ability to motivate people and achieve assigned goals

A strong independent contributor able to deliver with limited supervision within agreed scope and to challenge the scope when justified by business requirements

Understanding of corporate structures used to manage IT in corporate environments, deliver IT services and manage enterprise IT platforms would be a high benefit

Ability to work in Agile and/or DevOps environment

ServiceNOW experience would be welcome

Fluent written and spoken English is a must – all work is executed in multinational team

  • Digital Experience Team Lead

    1 miesiąc temu

    Kraków, małopolskie, Polska DCG Pełny etat

    DCG is a modern technology company, gathering IT-related professionals in its ranks. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position of Digital Experience Team Lead - Product Manager.Permanent contractKraków, Poland - 3 days per week work from...

  • Global Delivery Lead

    2 tygodni temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    Job Title:Global Delivery LeadAbout the Role:We are seeking a highly experienced Global Delivery Lead to join our Data team at HSBC Service Delivery.This role will be responsible for leading multiple teams in delivering large-scale data management projects, ensuring timely and within-budget execution.The ideal candidate will have exceptional programme...

  • Data Management and Analytics Lead

    2 miesięcy temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    HSBC Service Delivery OverviewAt HSBC, we strive to be a leader in the financial services industry. Our Data & Analytics Office (DAO) plays a crucial role in promoting a data-driven culture across the organization.Salary and BenefitsThe successful candidate for this role can expect a competitive salary of around £70,000 - £100,000 per annum, depending on...

  • Data Management Product Lead

    7 miesięcy temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Europe Data Usage Lead

    2 miesięcy temu

    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Europe Data Usage LeadSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career...

  • Data Management Product Lead Manager

    7 miesięcy temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Digital and Data Lead Business Analyst

    7 miesięcy temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Data Usage Control Lead

    1 miesiąc temu

    Kapelanka a, Kraków, Polska HSBC Service Delivery Pełny etat

    Transform your career with HSBC Service Delivery in the role of Data Usage Control Lead - Europe.OverviewHSBC Service Delivery promotes a data-driven culture across our organisation through a strategic approach that focuses on protecting, connecting, and unlocking value from our data. As a Data Usage Control Lead - Europe, you will play a key role in...

  • Java Lead Engineer Germany Technology– Payments and trading

    2 miesięcy temu

    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Java Lead Engineer (Germany Technology– Payments and trading)Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...

  • Cloud Service Developer Lead

    4 tygodni temu

    Kraków, Lesser Poland Medius Pełny etat

    Medius is a cutting-edge company that offers a unique opportunity for Software Engineers to take the lead in developing our cloud service based on Azure, .NET Framework/Core, React, and TypeScript. This role involves choosing the best technologies and solutions to build our cloud service, which will be the future of our product. You will work with a...

  • Cloud Architect Lead

    2 tygodni temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    Enhance Your Career with HSBC Service DeliveryAbout Us: As a leading financial institution, HSBC Service Delivery is committed to delivering exceptional service and innovative solutions to our customers. We are currently seeking an experienced Cloud Architect Lead to join our team in the role of Lead Cloud Platform Architect – Azure.Job Summary: The...

  • Digital Transformation Lead

    4 tygodni temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    About the RoleWe are seeking a skilled Delivery Manager to join our Platform as a Service (PaaS) team within the Engineering Foundation Value Stream (VS). Our goal is to help HSBC teams deliver cost-effective journeys securely. As a Delivery Manager, you will be part of a cross-functional team transforming our digital capabilities.The successful candidate...

  • Digital Product Director

    6 godzin temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    HSBC Service Delivery is a leading company in the consumer financial services industry, and we are seeking a highly skilled Digital Product Director to join our team.We offer a competitive salary of $120,000 - $150,000 per year, as well as additional benefits such as annual performance-based bonuses, extra bonuses for recognition awards, multisport cards,...

  • Product Owner

    4 tygodni temu

    Kraków, Polska Tango Pełny etat

    We're seeking a skilled Product Owner to connect business objectives with technology execution.As the link between our product lead, business teams, design and technical teams, you'll shape and maintain our product backlog, guide development through clear user stories and acceptance criteria, lead sprint planning, refine our products, and keep our long-term...

  • Digital Product Strategist

    2 tygodni temu

    Kapelanka a, Kraków, Polska HSBC Service Delivery Pełny etat

    About the RoleWe are seeking an experienced Product Development Director to lead our digital product management team. As a key member of our organization, you will be responsible for designing, building, and running digital customer experience journeys across all products, customer types, and channels.Your primary focus will be on managing the full product...

  • Cloud Platform Architect Leader

    2 tygodni temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    At HSBC Service Delivery, we're committed to fostering a culture of innovation and excellence. As a seasoned professional in the field of cloud architecture, you have the unique opportunity to drive business growth by leveraging the power of Google Cloud Platform (GCP).About the RoleWe're seeking an experienced Lead Cloud Platform Architect to join our team...

  • Communications and Colleague Experience Lead

    7 miesięcy temu

    Kraków, Polska Aon Pełny etat

    Aon is Looking for a Communications and Colleague Engagement Lead As the Communications and Colleague Engagement lead, you will be responsible for developing and implementing communication strategies and change management initiatives that support our colleague’s engagement. You will work closely with partners at all levels of the organization to ensure...

  • Data and Financial Engineering Analyst

    4 dni temu

    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunityThe role is...

  • Germany Java Lead Engineer: Agile Team Manager for Finance and Reporting

    2 tygodni temu

    Kapelanka a, Kraków, Polska HSBC Service Delivery Pełny etat

    Job DescriptionAs a Java Lead Engineer in the HSBC Service Delivery, you will play a key role in managing and coaching an internal agile development team responsible for building and running tactical Germany IT services. The successful candidate will oversee the development pod located in Krakow, lead the adoption of DevOps and Agile principles, and work...

  • Software Engineering Team Lead

    1 tydzień temu

    Kraków, Polska HSBC Service Delivery Pełny etat

    Job DescriptionWe are seeking an experienced Software Engineering Team Lead to join our team at HSBC Service Delivery. As a key member of our leadership team, you will be responsible for leading a small to medium-sized development team and coordinating with teams across regions.About the RoleYou will lead the development pod located in Krakow and work...