1st Level Service Desk Analyst

1 miesiąc temu

Poznań, Polska BASYS IT-Service GmbH Pełny etat
Your mission

  • You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now). 
  • You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles. 
  • You will forward more complex enquiries to the 2nd level of support. 
Your profile

  • You speak fluent English AND French (B2/C1). 
  • You have strong a customer focus and service mindset. 
  • You have already first experience in IT, mainly in the area of Microsoft and Apple technologies. 
  • You are highly motivated and able to work independently as well as within a team. 
 

Your Benefits

  • An international business environment in an up-and-coming company. 
  • Hybrid working model
  • E-learning Tool 
  • Fitness Membership
  • Company Events (e.g. Christmas Party).
About us

BASYS IT-Service GmbH currently offers IT services in 45 different countries in Europe, Africa and the Middle East and operates in more than 100 locations including London, Munich, Madrid, Dubai and Cape Town. Through exclusive work, we pragmatically help create complex IT solutions. Since 2006, our customers have been benefiting from our experience and our constant but sustainable growth – year after year. 


 
Would you like to work in a dynamic, international, yet medium-sized company? Then are we the right fit for you Our customers trust in our competent service, which they can rely on at any time. This is what sets BASYS IT-Service GmbH and its team apart Allow our clients to benefit from your analytical skills – you will give your end users the wow factor. You will create enthusiasm with your focus on customer experience and drive for solutions. 


What we take for granted: 

  • Permanent employment contract Regular

  • performance-oriented salary increase 

  • Flat hierarchies and a motivated environment 

  • Cooperation based on trust 

  • The chance to grow together with us

We look forward to getting to know you. 

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