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Service Desk Agent with English and Spanish
4 tygodni temu
Your skills
English and Spanish language min B2 level Organizational skills and the ability to set priorities effectively Quick and effective problem solving skills Previous work experience in helpdesk/ service desk environment will be an asset Willingness to work in shifts between 7 am -7 pm from the office
Your Tasks
Providing IT support to end users located in various locations globally Analysing, troubleshooting and providing fixing solutions for application/OS problems Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle Monitoring ticket timelines (SLAs) Contact with the end users by phone, email and chat Working on 8h shifts from our office located in Wrocław (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force & Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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