Order Management – Senior Process Associate

4 tygodni temu

Wrocław, Polska Genpact Pełny etat

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Order Management – Senior Process Associate - German – Remote EMEA
As part of a dynamic team, the Order Management Specialist is responsible for processing orders in a timely manner and in line with a standardized and high performing servicing process. 
 
Responsibilities 
Delivering exceptional level of service to our customers involving several key responsibilities that include processing orders and screening activities:
• Ensures all orders are performed with minimum of errors.
• Ensures all orders are completed on a timely manner.
• Ensures all orders are processed with minimum input from other stakeholders.
• Checks customer type and assigns it to correct queue.
• Monitors order execution, follow-up on delayed shipments.
• Resolves order and shipment related issues and blocks.
• Participates in training organization and delivery.
• Works in line with defined departmental goals, procedures, and other instructions.
• Works efficiently to reach department objectives.
Shall follow the guidelines established either in local or in corporate QMS documents, including abiding the responsibilities of the granted role(s). Can participate in creating quality documents according to the requirements described in Quality Management System documentation, if needed.
May perform other duties as required.
Qualifications we seek in you
Minimum Qualifications / Skills

• Is able to express him(her)self fluently in English (verbal and writing skills).
• Intermediate or basic knowledge of German language matching market needs.
• General computer skills (feels comfortable with computers).
• Knowledge of office applications: Word, Excel, Internet, Outlook.
• Handles large volumes of work efficiently.
• Detail oriented.
• Acts timely and appropriately on issues.
• Can work with a minimum of errors.
• Continues to perform effectively and efficiently despite time pressure and/or large volumes of work.
• Asks questions in case of insufficient information.
• Continuously strives to improve his/her performance to increase value/contribution to the company.
• Quickly learns and integrates new knowledge, is versatile.
• Can efficiently cope with change & versatility.
• Is dedicated to meet the expectations and requirements of internal and external customers.
• Has the ability to probe, get the right level of information.
• Knows how to turn issues into opportunities.
• Puts into practice values and behaviors that contribute to group effectiveness and performance, and the achievement of team objectives.
• Accurately follows processes.
• Is rigorous.
• Alert to opportunities to improve, integrate, synergize existing processes.
Languages
• Excellent English language skills
• Good command of German language

What can we offer?
 
Attractive salary
 Stable job offer – employment contract
 Various trainings (initiating, soft skills)
 Possibility of development
 Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates:

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