IT Service Desk Team Lead

2 miesięcy temu

Warsaw, Polska HTH Recruitment Pełny etat

IT Service Desk Team Leader

 

About the Job:

For one of the leading retail companies, we are seeking an IT Service Desk Team Leader to join our team in Warsaw and help us build the best-in-class global IT function that is technologically sound, future-proof, and can react quickly to ever-changing demands

We are looking for an effective and experienced team leader for our Global IT Service Desk team in Poland. One of your primary roles will be to lead our service desk team in Poland. Motivating, planning, and listening to your team's requirements while understanding the business needs is crucial to succeed in this position. Moreover, you will coordinate our retail area as well, with a focus on supporting retail between the different teams in Global IT.

 

Responsibilities:

  • Lead and motivate the team to secure efficiency
  • Resource management and keeping engagement/job satisfaction at a high level
  • Collaborate and engage with other leads and stakeholders to understand the strategy, initiatives, etc., to convey the message to your team
  • Ensure that the local team is part of the global team, ensuring that we all move together as ONE global team
  • Participate in yearly objective setting and performance reviews (together with your manager)
  • Collaborate and follow up with other IT areas and teams – pulse check
  • Cooperate with teams/external partners on IT projects
  • Quality assurance in terms of the agreed SLA’s
  • Coordinate overall support of the retail area between the different teams in Global IT
  • Engage with relevant stakeholders to understand the support needs of the business and communicate this with the relevant teams in IT
  • Understand the landscape and solutions for the retail area and suggest improvements in collaboration with the retail solution architect
  • Coordinate retail-related major incidents and drive/co-drive problem management

Requirements:

  • Strong leadership and team management skills
  • Ability to read, write, and speak English at a proficient level
  • Understanding basic computer systems, e.g., Office 365, hardware/software, etc.
  • Experience with retail store solutions (POS application, back office, in-store mobile apps)
  • Relevant experience working in an international company (an advantage)
  • Experience with MS Dynamics365 POS will be an asset
  • Familiarity with desktop, notebook, and handheld devices
  • Ability to analyze complex issues advising the team on best practices when/if needed
  • Independent, cooperative, flexible, creative – can engage with stakeholders/employees on all levels
  • Understanding ITIL principles/best practices (an advantage)
  • Understanding agile methodologies and practices (an advantage)
  • Good communication and problem-solving skills
  • Ability to work collaboratively with other teams and stakeholders
  • Quality and deadline-oriented

 

You can become part of a meaningful, developing, and multicultural workplace. Join a global family of more than 25,000 people. The company is headquartered in Denmark, offering international opportunities and a friendly work environment and hybrid work model.



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