Customer Experience Managera

4 miesięcy temu


Poznań, Polska YES Biżuteria Pełny etat

Poszukujemy Customer Experience Managera

Jesteś osobą z doświadczeniem w zarządzaniu doświadczeniem klienta? Potrafisz analizować dane, wyciągać wnioski i wdrażać skuteczne strategie? Dołącz do naszego zespołu i wspólnie z nami buduj niezapomniane doświadczenia dla naszych klientów

 

Twój zakres obowiązków

  • Współtworzenie i wdrażanie strategii poprawy satysfakcji Klienta
  • Monitorowanie i analiza danych dotyczących doświadczeń Klientów
  • Współpraca z innymi działami w celu zapewnienia spójnego doświadczenia Klienta
  • Śledzenie trendów rynkowych i wdrażanie najlepszych praktyk

Nasze wymagania

  • min. 3 lata doświadczenia na podobnym stanowisku.
  • Doskonałe umiejętności analityczne i komunikacyjne.
  • Proaktywne podejście i innowacyjność.

To oferujemy

  • Onboarding szyty na miarę Twoich potrzeb
  • Bezpłatne lekcje angielskiego
  • Dofinansowanie szkoleń
  • Pakiet medyczny i pakiet sportowy za 2 zł
  • Ubezpieczenie grupowe na życie w korzystnej cenie
  • Dofinansowanie opłat przedszkolnych/żłobkowych
  • Spotkania integracyjne
  • Zniżki na firmowe produkty i usługi
  • Stabilne zatrudnienie w firmie z polskim kapitałem

O firmie

YES od blisko czterech dekad pielęgnuje swoją umiejętność projektowania ponadczasowej, a zarazem najbardziej współczesnej biżuterii w Polsce. Nieustannie poszukuje źródeł piękna, blasku oraz szlachetnej formy. Ponadczasowy design i innowacyjność są doceniane przez naszych(-e) klientów(-ki), a jakość naszej pracy przekłada się na wielokrotne wyróżnienia w niezależnych rankingach, jak np.:

  • Diament Forbes dla najdynamiczniej rozwijającej się firmy w Polsce (2023)
  • Certyfikat Great Pleace to Work (2023)
  • Nagroda Effie Poland, w tym Grand Prix (2022)


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