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Product Support Analyst I

3 miesięcy temu

Kraków, Polska Sabre Pełny etat

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Product Support  Analyst

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Daily duties:

Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions

Develop and maintain positive customer relations by delivering outstanding customer service

Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner. 

Job Requirements:

Experience in providing customer support

Excellent English communication (Oral and Written) 

Italian language is a huge plus

Strong customer service focus and problem-solving ability required

Good computer software skills and Internet capabilities

Ability to work independently as well as in a team

Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Benefits:

Work arrangement

3 chosen days from the office in a week

Paid time off

Year-End-Break:  enjoy additional fully paid days off during the last week of the year

Floating Holidays: use additional up to 2 days of paid time-off benefit 

Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

My Benefit platform/Multisport card:  enjoy the benefit cafeteria system and use popular sport card

Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

Employee Capital Plans:  profit from long-term saving scheme co-financed by Sabre and the State Treasury

Baby Bonus:  benefit from one-time allowance on childbirth or adoption 

Say Thanks program:  collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

Employee Assistance Program: find help in free, confidential program with a certified counselor

Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more

Life insurance: sign up for free, high coverage life insurance program

Career development

English & Polish lessons: improve your language skills during lessons led by native speakers

Professional development:  enjoy access to Udemy learning platform as well as join Sabre live learning sessions

GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs

Certification and tuition reimbursement

Our Communities:  join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVET and many more)

And more

Car and bike parking including electric scooter charging station: use them free of charge 

Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

No dress code

Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

Attractive Referral Bonus:  earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.