MRS - Key Account Manager

We are seeking a highly skilled and experienced Key Account Manager to join our dynamic and innovative team located in Gliwice, Poland.

As a Key Account Manager, your primary responsibility is to develop and maintain strong, strategic relationships with key customers. You act as the central point of contact, ensuring customer needs are fully understood and addressed while aligning these needs with the company's strategic goals. By effectively managing communication, coordinating with internal teams, and delivering tailored solutions, you help drive customer satisfaction and account profitability. Your role involves analyzing customer data, identifying growth opportunities, and proactively addressing any issues to build lasting partnerships and support the overall growth of the business.

Mode : hybrid (3/2 HO per week)

Job Responsibilities:

Audit Support: Facilitate and support various audits, including TS or VDA audits, development audits, engineering audits, logistics audits, process audits, financial audits, and warranty audits.

Profitability Management: Drive and monitor account profitability by focusing on key financial metrics such as Gross Margin and EBIT.

Customer Satisfaction Improvement: Analyze customer scorecards and implement actionable strategies to enhance customer satisfaction.

RFQ Analysis: Evaluate Requests for Quotation (RFQs) from customers and provide comprehensive guidelines for the preparation of cost estimates.

Data Management: Manage access to customer intranet sites and ensure the internal distribution of the latest customer data, especially when reaching key business milestones.

Requirement Transmission: Efficiently communicate and transfer new customer requirements to the relevant internal teams as soon as they are received.

Reporting: Oversee all customer-facing reporting to ensure accuracy and timeliness.

Program Management: Actively participate in program management review meetings to drive project success and alignment.

Cross-Functional Collaboration: Collaborate with the Marketing department to align strategies and objectives across the organization.

What Makes You a Great Fit:

A university degree in Mechanical or Electromechanical Engineering.

Proven experience in a similar role, demonstrating a strong understanding of the job responsibilities.

Fluent in English with excellent communication skills.

Willingness to travel as needed to support business objectives.

What We Offer:

We are committed to creating an environment where you feel welcomed, challenged, and inspired. Our benefits package is designed to promote both personal and professional growth, support your well-being, and integrate you into a dynamic and collaborative working environment. We offer competitive benefits that reflect our dedication to advancing technology and sustainability.

Who We Are

We are a leading global manufacturer of shock absorbers under the Tenneco, Monroe Intelligent Suspension, and Öhlins brands. Our expertise spans the design of passive single and double-tube dampers, Shock & McPherson Strut suspension modules, semi-active electronic dampers, and comprehensive Kinetic driving dynamics control systems.

As part of Tenneco, we operate through four business groups: DRIV, Performance Solutions, Clean Air, and Powertrain. Our mission is to drive innovation in global mobility, offering cutting-edge technology solutions across diverse markets, including passenger cars, light trucks, heavy trucks, off-road vehicles, industrial vehicles, motorsports, and the aftermarket.

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