Complaint Handling Specialist with ITALIAN

2 miesięcy temu

Warsaw, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Complaint Handling Specialist with ITALIAN (Associate, Complaints)

Complaints Handling Specialist is responsible for processing of complaint records involving Alcon devices and OTC products across the EMEA region. Activities include intake/system entry, triage and all related customer communications such as follow up and final responses. All complaint handling activities shall comply with local and international regulations, guidelines, and applicable directives.

In this role, a typical day will include:

 Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products from healthcare professionals, patients, internal Alcon personnel, clinical trials, non-interventional studies, customer-oriented marketing programs, literature, spontaneous reports, etc. in a timely manner per SOPs, regulations, and directives Transcribe, translate, and enter all data available in the source documents or retrieved from phone calls and/or follow-ups, into safety systems accurately and consistently with emphasis on timeliness and quality Maintain a working knowledge of company policies and procedures, departmental processes, and associated work instructions to ensure an understanding of information/data collection required and associated timelines for technical and AE complaints to assure compliance with regulations and directives Form part of the investigation team for complaint quality investigations and manage these cases effectively Communicates effectively with key stakeholders in country organizations Review potential complaint data received via safety system(s), service records, Alcon's website, CRM system, and other methods, as required Triage/address calls from all sources for quality technical complaints, Adverse Events, requests for refund, requests for replacement product, requests for credit and manage the reimbursement process associated with product recalls Facilitate/arrange returns of samples originating from hospitals, clinics, opticians, end-customers, etc. for shipping to manufacturing sites for analysis Inform management of potential safety issues, emerging trends and/or concerns Prepare and submit response letters to inform patients/customers about the results of investigation Ensure non complaint related enquiries are sent to the relevant parties, such as Customer Service, Medical Product Information, or manufacturers of non-Alcon devices.

HOW YOU CAN THRIVE AT ALCON:

Opportunity to work on best in class Organization among Medical Devices/Equipment sector Opportunity to work in a high paced agile environment Work with people who are passionate of delivering outcomes and a culture of simplification and ownership  Possibility to influence the design of the solution responding to business needs to enhance customer experience Collaboration and frequent direct interactions with business stakeholders Truly international environment and daily interactions with colleagues from all over the world  Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, free Alcon products for you and your significant other  Flexible hours and hybrid work model (3/2/weekly) Brand new office in Marynarska 15, Warsaw, with a lot of facilities inside (3/2/weekly)

WHAT YOU’LL BRING TO ALCON:

About 1 year of experience in Customer service, com-plaints handling, quality management system or similar. Fluent in ITALIAN Proficiency in English Computer literacy with standard software platforms Effective communicator and ability to work with a variety of departments and regulatory bodies. Demonstrates the Company’s Values and Behaviors Quality and focus oriented

  • Order to Invoice Specialist

    7 miesięcy temu

    Warsaw, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.  Position Overview As an Order to Invoice Specialist...

  • Junior Claims Specialist with Italian

    6 miesięcy temu

    Warsaw, Polska DSV Pełny etat

    Time Type: Full Time Your responsibilities: Timely and comprehensive settlement of damages incurred in road, sea and air transportation. Gathering documentation to establish liability for the incident. Conducting correspondence in Italian and/or English. Analyzing the collected documentation and preparing a decision to pay or refuse to pay compensation....

  • Sales Administration Specialist with Italian

    4 miesięcy temu

    Warsaw, Polska Mettler Toledo Pełny etat

    Our Opening and Your Responsibilities ...

  • Recruiter with German and or Italian

    4 dni temu

    Warsaw, Polska FRISTA Pełny etat

    Imagine having the best of both worlds—endless career opportunities in a stable international structure and a start-up vibe (i.e., no dress code, a culture of collaborative learning, and a truly friendly atmosphere). FRISTA offers all of this in line with our motto #Aim4thetop, and it's just the starter package for the trek to realizing your potential....

  • Chargeback (Dispute Management) Specialist with German

    7 miesięcy temu

    Warsaw, Polska SIX Payment Services Pełny etat

    Chargeback (Dispute Management) Specialist with German Date posted 02/27/ Location Warsaw | Poland Company Worldline The OpportunityAt Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security...

  • Logistics Handling Specialist with German

    7 miesięcy temu

    Warsaw, Polska Siemens Sp. z o.o. Pełny etat

    Siemens Global Business Services is looking for Logistics Handling Specialists with German language (f/m/d) to join our international Global Business Services in one of our divisions. The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and regular contact with client. There is...

  • Customer Care Specialist with Romanian language

    4 tygodni temu

    Warsaw, Polska UNIQUE PEOPLE Sp. z o.o. Pełny etat

    Recruitment is conducted by the Employment Agency Unique People with the number 15946 a company that is part of the CCIG Group, the largest group in the Call Center industry in Poland.With the dynamic development of the Multilingual Department, we are looking for a Customer Care Specialist with knowledge of the Romanian language who will join our team! ...

  • Logistics Handling Specialist with Danish and Norwegian

    4 miesięcy temu

    Warsaw, Polska Siemens Sp. z o.o. Pełny etat

    Siemens Global Business Services is looking for Logistics Handling Specialists with Danish and Norwegian language to join our international Global Business Services in one of our divisions. The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and regular contact with client....

  • Collections Specialist with German

    3 miesięcy temu

    Warsaw, Polska GOLDMAN RECRUITMENT Pełny etat

    For our Client from biotechnology sector, we are currently seeking a Collections Specialist with proficiency in German to manage accounts receivable processes. The ideal candidate will be responsible for ensuring timely and accurate collection of outstanding payments, maintaining positive relationships with clients, and contributing to the financial health...

  • Chargeback (Dispute Management) Specialist with German and English

    3 miesięcy temu

    Warsaw, Polska Worldline Pełny etat

    The Opportunity At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for new and innovative ways to improve quality, reduce costs, build...

  • LQA Game Tester with Italian

    7 miesięcy temu

    Warsaw, Polska Testronic Pełny etat

    Join our Localization Quality Assurance department and be responsible for: Finding and correcting any translation errors, spelling mistakes and ambiguities. Checking the game’s tone and style, audio, text, and cultural correctness. Creating reports in Jira. You will be working on a range of testing platforms, including PC, mobile devices, VR, Nintendo...

  • HR Specialist

    7 miesięcy temu

    Warsaw, Polska Novo Nordisk Pełny etat

    The position The HR Specialist with French/German or Italian will play an important role in successfully developing the HR Regional Service Centre and report into the AskHR Lead. The HR Specialist work closely with key stakeholders in EMEA countries and take part in transferring HR processes and tasks from the EMEA countries which will be serviced by...

  • Customer Service Specialist with French

    4 miesięcy temu

    Warsaw, Polska Worldline Pełny etat

     Customer Service Specialist with French Warsaw We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland....

  • Chargeback (Dispute Management) Specialist with German

    7 miesięcy temu

    Warsaw, Polska Worldline Pełny etat

    This is Worldline. Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our...

  • HR Intern with Italian

    6 miesięcy temu

    Warsaw, Polska SC Johnson Pełny etat

    SC Johnson has an opportunity as an HR Intern Contract: 6 Months Location: Warsaw Overview The purpose of an internship is to provide real-world experience that enables the intern to put everything he/she learned into action. An internship can help the candidate gain skills that can be applied to future jobs. Intern will have the...

  • Sales Administration Specialist with German

    3 miesięcy temu

    Warsaw, Polska Mettler Toledo Pełny etat

    Our Opening and Your Responsibilities ...

  • Invoice to Cash

    3 miesięcy temu

    Warsaw, Polska Stryker Poland Services sp. z o.o. Pełny etat

    Work Flexibility: Hybrid Why join Stryker? This position will play a key role within Back Office team, reporting to Associate Manager. The person in this role is responsible for supervising and at the same time performing operational I2C work within assigned region and acting as first point of escalation for Cash App, bank reconciliations, unapplied cash...

  • HR Administration Specialist with German

    4 dni temu

    Warsaw, Polska FRISTA Pełny etat

    Imagine having the best of both worlds—endless career opportunities in a stable international structure and a start-up vibe (i.e., no dress code, a culture of collaborative learning, and a truly friendly atmosphere). FRISTA offers all of this in line with our motto #Aim4thetop, and it's just the starter package for the trek to realizing your potential. We...

  • Customer Service Representative with German Language.

    6 miesięcy temu

    Warsaw, Polska Medtronic Pełny etat

    Careers that Change Lives Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Center of Expertise. Provide high quality standard support services to the Regional Offices and Medtronic Sales Force by demonstrating a good knowledge of Medtronic products,...

  • Cash Application Specialist with French

    2 tygodni temu

    Warsaw, Polska AkzoNobel Pełny etat

    About AkzoNobelSince , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain...