Process Officer/Specialist

3 tygodni temu

Łódź, Polska Nordea Bank Pełny etat

Job ID: 24479 

Would you like to develop your knowledge around Payments/Cash Management services? We are now looking for a Process Officer/Specialist to Investigation Team in Payment Services Norway.


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Investigations NO team. We add value by handle incoming requests, complaints and investigations around international and domestic payment flow. As Process Officer/Specialist you’ll play a valuable role in Payment Services Operations where we deliver great experiences to our customers by operating the manual processes related to Cash Management with high quality and efficiency.


What you’ll be doing:

Secure correct payments flow for Nordea Norway customers Independently solve issues in terms of customers and foreign banks requests and complaints Work with multiple stakeholders in Payment Services, Customer Service and branches located in Nordic countries and Poland Act as a support, first line of contact for payment related queries (phone and email). Recommend solutions and deliver expertise.  Contribute to improvement of quality and efficiency of assigned tasks and processes Recognise and escalate problems according to the procedures in order to avoid reoccurences in the future


You’ll join a Investigation Norway Team where open, dedicated and enthusiastic people face new challenges to meet customers' expectations. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you have:

Improvement mindset, sharp eye for details and readiness for problem solving, Commitment and high motivation to work,  Ability to work as a team player


Your experience and background: 

Graduated at least secondary school, Professional English skills (spoken and written at least B2 level),  Good knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint),

If this sounds like you, get in touch

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