Order Intake Representative

4 tygodni temu


Warsaw, Polska Randstad Polska Pełny etat

what we offer

  • Work based on an employment contract 
  • Hybrid work system: 3 days from the office and 2 days of remote work per week 
  • Benefits package: supplemental medical plan, sports card, personal insurance plan, equity awards
  • Bonus to annual salary 
  • Opportunities to develop professional skills in a global company
  • Office working hours

your tasks

  • Process incoming EMEA portal and orders
  • Create customer service cases and set the appropriate follow update
  • Conduct quality checks to ensure accuracy of data entry
  • Send requests for specimens and complete subsequent follow up
  • Administer activities in pertinent queues
  • Contact medical personnel, to obtain information required to complete the order entry process
  • Document all phone calls and follow up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy
  • Provide assistance, information, and education to customers in accordance with department policies and procedures
  • Work closely with our billing team to coordinate information on payer requirements
  • Assist in building on existing customer base by providing the highest level of customer service and support
  • Maintain a proper data base of our accounts and contacts
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
  • Support and comply with the company’s Quality Management System policies and procedures
  • Maintain regular and reliable attendance

what we expect

  • High School Diploma at minimum
  • Minimum 2 years of customer service experience
  • Significant PC knowledge and proficient in MS Office (especially pivot tables, V-look up)
  • Knowledge of English at min. B2 level
  • Strong customer service orientation and interpersonal skills
  • Excellent listening, oral, and written communication skills
  • Strong detail and quality orientation
  • Ability to multi-task

 

Employment agency entry number 47

this job offer is intended for people over 18 years of age



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