Order Intake Representative
4 tygodni temu
what we offer
- Work based on an employment contract
- Hybrid work system: 3 days from the office and 2 days of remote work per week
- Benefits package: supplemental medical plan, sports card, personal insurance plan, equity awards
- Bonus to annual salary
- Opportunities to develop professional skills in a global company
- Office working hours
your tasks
- Process incoming EMEA portal and orders
- Create customer service cases and set the appropriate follow update
- Conduct quality checks to ensure accuracy of data entry
- Send requests for specimens and complete subsequent follow up
- Administer activities in pertinent queues
- Contact medical personnel, to obtain information required to complete the order entry process
- Document all phone calls and follow up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy
- Provide assistance, information, and education to customers in accordance with department policies and procedures
- Work closely with our billing team to coordinate information on payer requirements
- Assist in building on existing customer base by providing the highest level of customer service and support
- Maintain a proper data base of our accounts and contacts
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
- Support and comply with the company’s Quality Management System policies and procedures
- Maintain regular and reliable attendance
what we expect
- High School Diploma at minimum
- Minimum 2 years of customer service experience
- Significant PC knowledge and proficient in MS Office (especially pivot tables, V-look up)
- Knowledge of English at min. B2 level
- Strong customer service orientation and interpersonal skills
- Excellent listening, oral, and written communication skills
- Strong detail and quality orientation
- Ability to multi-task
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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