2nd Level Support Specialist

2 tygodni temu

Kraków, Polska Astec Rublon Pełny etat

Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon Multi-Factor Authentication is used by hundreds of customers across the globe to protect employee logins to networks, servers, endpoints and applications.

We are looking for a long-term employee or contractor who will provide technical support to end users of Rublon MFA in English and German.

How You'll Work
  • You'll work remotely or in our office in Kraków or Zielona Góra
  • Language: Polish for communication with team members; German and English for communication with end users
  • Hardware: modern laptop
  • Self development: access to online training courses, sponsored certifications
  • Benefits: access to private medical care and MultiSport card (employees only)
What You'll Do

As a 2nd Level Support Specialist at Rublon you will help customers use Rublon Multi-Factor Authentication:

  • Provide second level support to end users, helping them deploy, configure and manage Rublon MFA
  • Identify, analyze and implement solutions to issues reported by users via ticketing system, phone and email
  • Ensure smooth operation of second level support in cooperation with foreign partners
  • Facilitate communication between users and third level support teams
  • Implement changes and adjust documentation according to ITIL methodology
  • Work on business days between 08:00 and 17:00 CET (8 hours/day)
  • Optionally provide 24/7 support (paid extra)
Skills You Have
  • Very good written and oral knowledge of German language (level C1 or better)
  • Very good written knowledge of English language (level C1 or better)
  • Experience in a similar position, using support ticketing systems
  • Knowledge of incident, change and issue management practices in line with ITIL methodology
  • Familiarity with Windows Server and Linux server environments
  • Ability to prioritize, be responsible and work independently
  • Ability to confidently communicate with peers
  • Confidence in using business software tools
  • General understanding of IT, allowing you to freely use industry terminology
Requirements
  • Very good written and oral knowledge of both German and English language (level C1 or better)
  • Work permit in Poland
Nice To Haves
  • Experience with Windows Server administration, incl. Active Directory/LDAP and PowerShell
  • Experience with Microsoft 365 technologies like Entra ID and Intune
  • Experience with Amazon AWS
  • Knowledge of Identity & Access Management (IAM) concepts
  • Knowledge of information security
Why Apply
  • You’re eager to join a highly collaborative team of cybersecurity software experts, developing cutting-edge user authentication solutions
  • You find fulfillment in creating technology that has a global impact by safeguarding organizations from cyber threats
Steps After You Apply
  1. You’ll be invited to an online meeting with our recruiter
  2. Afterwards, we’ll ask you to do a small assignment, which will then be discussed with one of our technical leads
  3. If everything goes well, we will make you an offer and invite you to a final interview

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