Travel Advisor for Nordic Premium Airline SAS with English

4 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Join a dynamic team at Concentrix and embark on a career journey as a Travel Advisor for Nordic Premium Airline SAS.

Job Description

We are seeking a motivated and aspiring individual to handle customer inquiries and support direct customers with their premium travel arrangements.

No prior experience is necessary, just a genuine interest and a helpful and collaborative nature.

Your Responsibilities
  1. Be the primary point of contact for premium travel inquiries from customers.
  2. Advise partners on flights, products, online services, payment methods, membership programs, and other relevant information.
  3. Assist customers in purchasing airline tickets and handling various payment methods.
  4. Support customers with travel difficulties and provide solutions.
  5. Communicate with passengers via phone or chat to address their concerns.
  6. Foster long-term relationships with customers to build trust and loyalty.
Requirements
  1. Fluency in written and spoken English (C1 level) is essential.
  2. Natural ability to be helpful and collaborate with others.
  3. Enthusiasm, patience, and an open-minded attitude.
  4. Active listening skills and clear communication abilities.
  5. A sharp eye for detail and accuracy.
  6. Highly organized and able to work independently.
What We Offer
  1. The opportunity to work for the largest Nordic 5-star airline, SAS.
  2. Equal opportunities for all employees, regardless of age, gender, or other factors.
  3. A comprehensive 2-month training program that combines learning by doing with dedicated support.
  4. An international and diverse work environment that broadens your horizons.
  5. Ongoing investment in your growth through coaching and mentoring.
  6. A modern office located in the heart of Warsaw.


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