Assistant Residence Manager

6 dni temu

Warszawa, Mazovia, Polska Yugo Pełny etat
Overview

Key Objectives of the Role

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. Our Assistant Residence Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers. Ensuring that we deliver the best possible experience for our students supporting them to live their best life while driving occupancy in our spaces. This role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services while being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

Responsibilities

Key Responsibilities

  1. Support Managing our Spaces
    1. Support the management of our spaces ensuring the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
    2. Use your upbeat, open-minded, and outgoing personality to lead, mentor, and guide our junior team members.
    3. Oversee the regular health & safety inspections ensuring students and Yugoers remain safe, reviewing hazards and risks and ensuring safe working practices are followed.
    4. Manage incident response in the absence of the Resident Manager ensuring high standards of overall property presentation through inspections, working with the facilities team to ensure maintenance-related issues are resolved.
    5. Ensure all administration duties are completed, including the processing of bookings, check in/out, early leavers, no shows, debt chasing, raising and receipting of purchase orders, student payment plans, room moves, arrears issues, and any University nominations agreements.
  2. Support the sales cycle and delivering on Income Targets
    1. Contribute to achieving all sales targets to ensure occupancy targets are met or exceeded.
    2. Drive sales conversions through responsive, proactive follow-up to queries and excellent customer service; own the arrears management process, ensuring team members are focused on reducing debt to a minimum.
    3. Support in delivering all KPIs of that space, including the delivery of income targets in accordance with sales process and standards; regularly monitor performance and report any issues to the residence manager.
    4. Maintain and develop relationships with key players at the local universities, education organizations, and any other key stakeholders in order to build stronger referral networks and potentially secure future business.
  3. Drive Student Experience
    1. Be Real. Take pride in what you do and own it. Ensure that our students live their best life, so that we exceed their expectations and they re-book or refer us to others.
    2. Manage 'the good' and turn around the 'not so good' - meaning handle complaints and offer excellent student experience.
    3. Lead engagement activities with our students; monitor their feedback and deliver action plans and recommendations to ensure their best experience.
    4. Be True. Act responsibly towards others and the planet. Making sure to deliver on our three Pillars to ensure our students live their best life: YugoEco, YuPro, YuGrow.
  4. Support our Team of Yugoers
    1. Support the residence manager in leading the junior team members and assist with recruitment and development activities.
    2. Be Bold. Ensure that boundaries are there to be challenged and encourage a bias for action attitude to the rest of the team.
    3. Support creating a great work environment that encourages participation and teamwork as well as follow up and clarify objectives of the team, aligned to the business plan and the delivery of KPIs.
    4. Support with key initiatives from support functions including Sales, Marketing, Data and Analytics, Systems, HR, and Finance.
  5. What else? This job description serves as a guideline; this list of responsibilities is not intended to be exhaustive, and other requests commensurate with the role may be made of you from time to time. This role also requires a degree of flexibility in terms of days and hours worked. There may be occasional weekend and evening work, particularly during busy periods.
Qualifications

Key Skills & Capabilities

  1. Dynamic. Able to ensure students have the best experience and confident in dealing with a range of support requirements and issues.
  2. Great communications skills in both written and oral English.
  3. Proactive and organized – Have a bias for action, anticipates, and responds timely to students and fellow Yugoers' needs.
  4. Managing resources – Supervise, coordinate, and manage internal and external resources to accomplish goals.
  5. Interpersonal skills – Drives sales experience and has a great ability to negotiate.
  6. Administrative Skills – Computer literate with strong application of Microsoft programs Outlook, Excel, Word, and PowerPoint.

Experience and Knowledge

  1. Essential:
    1. 5 Years of supervising a team of people preferably in front office, PBSA, or hospitality fields.
    2. Great sales and negotiation skills being able to develop and track sales and marketing campaigns.
    3. Operations experience, being able to oversee the day-to-day operations of a team and deal with suppliers and third-party companies.
    4. Resilience and adaptability, as well as a great cultural diversity awareness.
    5. Qualification and/or willingness to undertake training for Carbon Literacy.
  2. Desirable:
    1. Experience managing teams or change.
    2. Previous experience in CRM and Reservations software.
    3. Financial awareness, have managed and understand P&L and Budgets.

The Yugo team is a force for good; our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.

#J-18808-Ljbffr

  • Assistant Residence Manager

    6 dni temu

    Warszawa, Mazovia, Polska Xior Student Housing Pełny etat

    Xior Student Housing is a dynamic company that specializes in creating exceptional experiences for students and young professionals.We are part of Xior Student Housing NV, the first Belgian public regulated real estate company (RREC) specializing in the student housing segment in several European countries.Our residents enjoy amazing common areas and...

  • Residence Manager Coordinator

    6 dni temu

    Warszawa, Mazovia, Polska Yugo Pełny etat

    About the RoleThe Assistant Residence Manager is a key member of our team, responsible for ensuring that our students have an exceptional living experience. This role involves overseeing the day-to-day operations of the residence, managing a team of junior staff, and delivering excellent customer service to our students.Main ResponsibilitiesTeam Management:...

  • Residence Operations Specialist

    6 dni temu

    Warszawa, Mazovia, Polska Xior Student Housing Pełny etat

    Xior Student Housing aims to provide a high-quality, trustworthy student room where you can study, work, and live in optimal conditions.We are seeking a highly motivated and organized individual to join our team as Assistant BaseManager (Warsaw, Poland).The successful candidate will be responsible for supporting the overall operation and day-to-day...

  • Assistant Community Manager

    6 dni temu

    Warszawa, Mazovia, Polska Yugo Pełny etat

    About the RoleWe are looking for a highly motivated and experienced Assistant Residence Manager to join our team, responsible for delivering exceptional customer service to our students, overseeing the day-to-day operations of the residence, and managing a team of junior staff.Main ResponsibilitiesTeam Management: Support the Residence Manager in leading a...

  • Counselor Assistant

    5 dni temu

    Warszawa, Mazovia, Polska DePaul Pełny etat

    OverviewDePaul's Wyoming County Apartment Treatment Program is seeking per diem staff to work in our mental health residential program. The Residential Assistant will aid with case management, care, and training to residents under the direction of the Residence Manager. This position does not involve a caseload.Why Work for DePaul?We value diversity, offer...

  • Residential Assistant

    5 dni temu

    Warszawa, Mazovia, Polska DePaul Pełny etat

    OverviewDePaul's Wyoming County Apartment Treatment Program is now hiring per diem staff to work in our mental health residential program Under the direction of the Residence Manager, the Residential Assistant aids with case management, care, and training to residents. (Does not involve a case load.)Why work for DePaul?Make a positive difference in someone's...

  • Community Living Assistant

    5 dni temu

    Warszawa, Mazovia, Polska DePaul Pełny etat

    Mission-Based OrganizationDePaul is a mission-based organization dedicated to serving individuals and families in need. Our Wyoming County Apartment Treatment Program provides a safe and supportive environment for individuals struggling with mental health issues. As a Residential Assistant, you will play a vital role in helping residents achieve their goals...

  • Student Experience Director

    6 dni temu

    Warszawa, Mazovia, Polska Yugo Pełny etat

    About the RoleWe are seeking an experienced Assistant Residence Manager to join our team, responsible for delivering exceptional customer service to our students, overseeing the day-to-day operations of the residence, and managing a team of junior staff.Main ResponsibilitiesCustomer Service: Provide exceptional customer service to our students, responding...

  • Assistant BaseManager

    6 dni temu

    Warszawa, Mazovia, Polska Xior Student Housing Pełny etat

    Get AI-powered advice on this job and more exclusive features.Join us in providing a great first living experience to more than 21,000 students across EuropeBasecamp by Xior is a purpose-built student accommodation brand focused on creating exceptional experiences for students and young professionals. We are part of Xior Student Housing NV, the first Belgian...

  • Nike - Assistant Store Manager

    6 dni temu

    Warszawa, Mazovia, Polska RETAILORS Pełny etat

    Fox NSP Europe, a subsidiary of Fox Group, is an operating partner for the Nike sports brand in Europe. As part of our expansion plans, we are currently seeking an Assistant Head Coach (Assistant Store Manager) for our Nike store located in Warsaw, Poland.NIKE does more than outfit the world's best athletes. It is a place to explore potential, obliterate...

  • Residential Operations Manager

    6 dni temu

    Warszawa, Mazovia, Polska Yugo Pełny etat

    OverviewAbout YugoWe are a student housing provider committed to delivering an exceptional living experience that supports the transition to and from student life.Job SummaryWe are seeking a highly motivated Assistant Residence Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth running of our...

  • Accounting Assistant Manager

    2 godzin temu

    Warszawa, Mazovia, Polska CyberVadis SAS Pełny etat

    Are you a detail-oriented and organized individual looking for a new challenge?CyberVadis SAS is seeking an Accounting Assistant Manager to support three entities.The role involves:Managing accounts payable and accounts receivable processesReconciling vendor accounts and bank statements for month-end closeIdentifying invoices for payment and preparing...

  • Human Resources Assistant

    6 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Overview:The Human Resources Assistant position we are seeking requires a highly motivated individual with excellent organizational and analytical skills.As a Human Resources Assistant, you will be responsible for dealing with various queries from employees, managers, and other internal stakeholders as well as clients in a timely and professional...

  • Administrative Assistant Manager

    3 dni temu

    Warszawa, Mazovia, Polska MS GALLEON Group Pełny etat

    About the Job">MS GALLEON Group is a dynamic and growing organization seeking a highly skilled Office Manager & Personal Assistant to join our team.">The successful candidate will have a strong background in administration, excellent communication skills, and the ability to work independently with minimal supervision.">Key Responsibilities">Providing...

  • Fashion Store Assistant Leader

    2 dni temu

    Warszawa, Mazovia, Polska Karllagerfeld Pełny etat

    Job DescriptionThe Assistant Store Manager plays a key role in achieving sales and profit targets while ensuring excellent customer service and store operations. You will be responsible for managing daily store activities, coordinating sales staff, and reporting results to the Store Manager.This leadership position requires a strong understanding of the...

  • Sales Assistant

    2 dni temu

    Warszawa, Mazovia, Polska Expressions Parfumées Pełny etat

    Under the responsibilities of the Country Manager, the Sales Assistant assists the sales manager with whom he/she works (support in prospecting, project management and follow-up of the commercial relationship) and provides the administrative support necessary for the management of the site's general services.COMMERCIAL SUPPORTSupport for commercial...

  • Global Assistant Procurement Manager

    5 dni temu

    Warszawa, Mazovia, Polska ENGINEERINGUK Pełny etat

    Global Assistant Procurement Manager - Surfactants (Senior Buyer) - 2 vacanciesSector: Agriculture and Landscaping, Supply Chain and ProcurementRole: AssistantContract Type: PermanentHours: Full TimeABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on...

  • Assistant Residential Supervisor

    1 tydzień temu

    Warszawa, Mazovia, Polska DePaul Pełny etat

    OverviewThe DePaul Wyoming County Apartment Treatment Program is looking for a passionate mental health professional to join our team Under the direction of the Residential Supervisor, the Assistant Residential Supervisor provides care rehabilitation training, support and supervision for the development and/or enhancement of community living skills to...

  • Assistant Event Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 3 Oaks Gaming Pełny etat

    We are looking for a proactive and organized Assistant Event Manager in Warsaw. You will help to create great events and also work with company merchandise. If you like working with people, pay attention to details, and can organize tasks well, this job is for youRequirements- 1+ year of experience in a similar role;- Understanding of fabric types, printing...

  • Assistant Event Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska 3 Oaks Gaming Pełny etat

    We are looking for a proactive and organized Assistant Event Manager in Warsaw. You will help to create great events and also work with company merchandise. If you like working with people, pay attention to details, and can organize tasks well, this job is for youRequirements- 1+ year of experience in a similar role;- Understanding of fabric types, printing...