2nd Level Support Specialist

4 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description

At Rublon, we're building the future of enterprise user authentication. Our Multi-Factor Authentication solution is trusted by hundreds of customers worldwide to safeguard employee logins to networks, servers, endpoints, and applications.

Key Responsibilities
  • Provide technical support to end-users of Rublon MFA in English and German
How You'll Work
  • Remote work options available from Kraków or Zielona Góra
  • Languages: Polish for team communication, German and English for end-user interaction
  • Self-development opportunities: online training courses, sponsored certifications
  • Benefits: private medical care, MultiSport card (for employees)
What We're Looking For
  • Excellent written and oral German language skills (C1 or better)
  • Strong written English language skills (C1 or better)
  • Experience in similar roles, utilizing support ticketing systems
  • Familiarity with ITIL methodology, including incident, change, and issue management practices
  • Knowledge of Windows Server and Linux server environments
  • Ability to prioritize tasks, work independently, and communicate effectively with peers
Desirable Skills
  • Windows Server administration experience, including Active Directory/LDAP and PowerShell
  • Microsoft 365 technology expertise, specifically Entra ID and Intune
  • Amazon AWS experience
  • Identity & Access Management (IAM) concepts understanding
  • Information security knowledge
Why Choose Rublon?
  • Collaborative environment with cybersecurity software experts
  • Opportunity to develop cutting-edge user authentication solutions
  • Contribute to safeguarding organizations from cyber threats
Application Process
  • Initial online meeting with our recruiter
  • Small assignment task, reviewed by a technical lead
  • Final interview, subject to previous steps


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