Client Services Manager Senior

5 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Social network you want to login/join with:

Client:

FIS

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:Job Views:

26

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor of Commerce/Business

Travel Percentage : 5 - 10%

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team

The Service Delivery Manager will have overall responsibility for Service Management for Prophet Managed Cloud Services customers. The SDM will be responsible for working with key customer stakeholders and with the FIS Managed Services operations and other FIS teams to ensure that the contracted Service Levels are met, service improvement initiatives are implemented, and customer satisfaction levels are high.

What you will be doing:
  • Build professional relationships with key client staff
  • Successful service delivery - SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  • Good communication around issues and opportunities – get things done, make things happen
  • Collaborate with senior management on client account management and growth
  • Act as a point of focus for the delivery of the service and a point of escalation for operational issues and service-related enquiries
  • Engage with Client to understand current and future business requirements
  • Working with the client and operations teams to identify and manage service improvement activities
  • Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services organization
  • Ability to follow established best practices for service management and delivery
What you bring:
  • Bachelor's degree in business or related field or the equivalent combination of education, training, or work experience.
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner
  • 5+ years of relevant experience
  • Good command in English
  • (Optional for separate advert: good command in English and French or German)
  • Proven experience in supporting/managing Business Applications in a production environment
  • Have a good grasp and understanding of Managed Services Service Levels and contracts
  • Ability to work in a matrix organization and work and lead cross functional teams to meet customer/project objectives
  • Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization
  • Good knowledge of ITIL required
  • Ability to analyze and solve problems using learned techniques and tools
#J-18808-Ljbffr

  • Warszawa, Mazovia, Polska BrainRocket Limited Pełny etat

    At BrainRocket Limited, we're an international software development and digital solutions company that drives innovation and pioneers projects.We're seeking a highly skilled VIP Client Services Manager to join our team.The ideal candidate will have:Excellent communication and negotiation skillsProactive approach with strong support and sales skillsAbility to...


  • Warszawa, Mazovia, Polska GitMax Pełny etat

    Direct message the job poster from GitMaxWe're partnering with a renowned global financial services provider offering a wide range of investment solutions across the US, European, and Asian markets. This company is at the forefront of innovation, combining a results-driven approach with a collaborative team culture.They're expanding their operations in...

  • Client Manager

    6 dni temu


    Warszawa, Mazovia, Polska GFT Group Pełny etat

    What you will do?We are looking for an experienced and proactive Client Manager to manage and grow our strategic partnership with a leading global bank. This independent role focuses on building strong client relationships, expanding the scope of outsourcing services, and ensuring seamless collaboration with internal delivery teams.Your tasksBuild and...


  • Warszawa, Mazovia, Polska Global Payments Pełny etat

    We are seeking a highly skilled and motivated individual to join our team as a Senior Client Service Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.About the RoleThis is a challenging and rewarding role that requires a strong background in customer...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Senior Client Consulting Manager, Visa Consulting & Analytics, WarsawClient:VisaLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:c4e83e829ac5Job Views:4Posted:24.03.2025Expiry Date:08.05.2025Job Description:What it's all about...As a Visa Consulting & Analytics Senior Manager you...

  • Client Services Associate

    14 godzin temu


    Warszawa, Mazovia, Polska TransPerfect Pełny etat

    Client Services AssociateApply locations Poland-Warsaw time type Full time posted on Posted 5 Days Ago job requisition id R2024-240271TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has...

  • Client Success Manager

    14 godzin temu


    Warszawa, Mazovia, Polska One Hour Heating & Air Conditioning of O'Fallon, MO Pełny etat

    We are seeking a dedicated Client Success Manager to join our Business Development department at Your Personal AI. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and success with our products and services.Work closely with clients to understand their needs...


  • Warszawa, Mazovia, Polska Standard Chartered Life and Careers Pełny etat

    As a Client Relationship Manager at Standard Chartered Life and Careers, you will play a crucial role in building and maintaining strong relationships with clients. Your responsibilities will include delivering excellent client service, providing guidance on financial services, and managing client expectations.About the RoleYou will work closely with...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the JobWe are a leading global market research and insights company looking for a highly skilled Senior Client Director to join our team in Eastern Europe. As a key member of our team, you will be responsible for driving the success and growth of our business in the region.Key ResponsibilitiesBuiliding strategic account plans and growing business with...


  • Warszawa, Mazovia, Polska GeekSoft Consulting Pełny etat

    GeekSoft Consulting is a leading IT consulting firm, and we're committed to delivering exceptional services to our clients. As a Senior Frontend Developer, you'll play a key role in designing, building, and maintaining our clients' online platforms.We're seeking a highly skilled developer with 7+ years of experience in frontend development in Angular and a...


  • Warszawa, Mazovia, Polska VML South Africa Pełny etat

    About the Job DescriptionThis is a dynamic opportunity for an experienced professional with a talent for building and maintaining client relationships. As an Account Manager at VML South Africa, you will be responsible for leading and managing assigned projects, ensuring efficient implementation and delivering high-quality results.You will work closely with...


  • Warszawa, Mazovia, Polska Grid Dynamics International, Inc. Pełny etat

    Are you a results-driven professional looking for a challenging opportunity to drive project success? As a seasoned Client Success Manager, you will play a key role in ensuring that our clients achieve their goals and objectives through our technology consulting, platform and product engineering, AI, and advanced analytics services.Main...


  • Warszawa, Mazovia, Polska Bizmoni Pełny etat

    About UsBizmoni is an international translation agency established in 1997. As one of the significant providers of translation services for Central and Eastern European languages in the EU markets, we serve demanding Western European markets, regularly collaborating with hundreds of translators from several countries.Our high-quality services, universally...


  • Warszawa, Mazovia, Polska Fenige S.A. Pełny etat

    Customer Engagement ManagerYour responsibilities involve acting as the primary contact for assigned clients, ensuring seamless communication across multiple channels.Main Point of Contact: Act as the primary contact for assigned clients, handling client inquiries and concerns efficiently.Client Onboarding: Supervise customer onboarding following internal...


  • Warszawa, Mazovia, Polska The Nielsen Company Pełny etat

    As a Technical Account Manager at The Nielsen Company, you will play a crucial role in delivering exceptional client experiences and driving business growth. We're passionate about empowering our clients to make informed decisions and achieve success in the ever-evolving media landscape.You will work closely with clients to understand their needs and develop...


  • Warszawa, Mazovia, Polska Bizmoni - All-in-ONE AI Super APP Pełny etat

    About Bizmoni Bizmoni - All-in-ONE AI Super APP is a leading international translation agency established in 1997. We provide high-quality translation services for Central and Eastern European languages in the EU markets, exclusively serving demanding Western European markets.Job DescriptionThe Business Development Manager will primarily focus on...


  • Warszawa, Mazovia, Polska CitiHandlowy Pełny etat

    Securities Services Project ManagerWe are looking for a skilled Project Manager to lead our Securities Services team. As a key member of the team, you will be responsible for executing implementation plans, coordinating UAT testing between Bank and Client systems, and reporting progress to management.Key Responsibilities:Execution of implementation...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    At FIS, we advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams.About the RoleThe Senior Service Delivery Manager will oversee Service Management for Prophet Managed Cloud Services customers. They will work closely with key customer stakeholders and FIS teams to ensure contracted Service Levels are met, service...

  • Client Project Manager

    2 godzin temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the TeamThe Service Delivery Manager team at FIS is responsible for delivering exceptional service to our clients. This includes working closely with key stakeholders to understand current and future business requirements, identifying and managing service improvement activities, and collaborating with operational managers and technical leads to achieve...