Technical Support Specialist

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Techland Sp. z o. o. Pełny etat
Technical Support Specialist (with English)

Work Model: onsite

Company Description

Techland is one of the biggest and best-known Polish game developers with studios in Wroclaw and Warsaw. For over 30 years, we've carried a tradition of providing gamers with unforgettable experiences. We're an international team of over 500 highly-skilled professionals driven by a passion for gaming, always striving for the best quality.

We're fueled by the support of our global community built on the foundation of successful AAA franchises such as Call of Juarez, Dead Island, or Dying Light. The gamers' trust in our games has resulted in our newest project, Dying Light 2 Stay Human, selling more than 5 million copies across all platforms within the first month after release.

On top of continuously growing the world of Dying Light through a robust post-launch support plan for Dying Light 2 Stay Human, we're also working on an unannounced AAA Open World Action RPG set in a brand new fantasy universe; our biggest project to date.

Techland's mission strictly determines every aspect of our work: we want to create unforgettable experiences.

Job Description

Your daily tasks:

  1. Providing technical support (e-mail support) to users of Techland S.A. software.
  2. Actively seeking solutions to reported problems in cooperation with other departments of the company.
  3. Documenting and reporting issues to relevant teams/departments in the company.
  4. You will work from Monday - Friday in standard business hours (no shifts).
Qualifications
  1. Very good command of the English language (B2 level or higher).
  2. Knowledge of the video game industry – you're an active player.
  3. Min. secondary education (IT or related).
  4. Good knowledge of Windows operating systems.
  5. Knowledge of how to operate Playstation, Xbox and Nintendo consoles.
  6. Knowledge of digital game distribution platforms, with particular emphasis on Steam.
  7. Highly developed communication skills.

Nice to have:

  1. Experience in customer service.
  2. Knowledge of ticket handling systems/platforms.
  3. Knowledge of an additional foreign language.
  4. Being comfortable with social media platforms (Steam reviews, Reddit, etc.).
Additional Information

What we can offer:

  1. A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
  2. An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
  3. A constant stream of company newsletters, PR & project updates so you will always be in the know.
  4. Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
  5. State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).
#J-18808-Ljbffr

  • Technical Support Specialist

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska XPERI Poland Pełny etat

    Job Description:Xperi Poland is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our technical support team, you will provide level 2+ technical support to our B2B customers on TiVo OS Smart TV products.Key Responsibilities:Provide timely and effective technical support to customers via various...

  • Technical Support Specialist

    7 godzin temu

    Wrocław, Województwo dolnośląskie, Polska CSHARK Pełny etat

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional technical support to clients across the EMEA region.Responsibilities:Maintain and support SaaS-based web applicationsManage and resolve support requests in accordance with the...

  • Technical Support Specialist

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    We are seeking a Technical Support Specialist to join our team at TN Poland. The ideal candidate will have 2+ years of experience in Shopify and strong problem-solving skills.Key Responsibilities:Provide first-level technical support to clients via phone, email, or chat.Focus on resolving critical issues affecting customer experience, particularly those...

  • Technical Support Specialist

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Are you a tech-savvy problem solver looking for a new challenge? Look no further than TN Poland, where we are seeking an experienced Technical Support Specialist to join our team.Key ResponsibilitiesProvide timely and effective technical support to customers, resolving issues quickly and efficiently.Collaborate with cross-functional teams to identify and...

  • Technical Support Specialist

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    About the JobWe have an exciting opportunity for a Technical Support Specialist to join our team at TN Poland. The successful candidate will be responsible for troubleshooting hardware, software, and network issues in hybrid and cloud environments.Key AccountabilitiesOwn and resolve incidents escalated by 1st Line Support with a focus on accuracy and...

  • Technical Support Specialist

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska OVHcloud Pełny etat

    We are seeking a skilled Technical Support Specialist to join our team at OVHcloud.Job DescriptionIn this role, you will be responsible for diagnosing and fixing issues with web and cloud services for European customers.You will also answer customer calls, emails, and chats to resolve any issues they may experience.Your main responsibilities will...

  • Technical Support Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska G5 Entertainment INC Pełny etat

    G5 Entertainment INC is a pioneering game developer and publisher with over 850+ talented professionals worldwide. We have offices in multiple locations and offer remote work options to ensure our employees can thrive.We are currently seeking an experienced IT HelpDesk specialist to join our team. As a key member of our support team, you will be responsible...

  • Technical Support Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    At Experis, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and end-users.Job Description:Analyze incidents, research solutions, and provide clear explanations to customers.Troubleshoot complex problems and offer...

  • Technical Support Manager

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etat

    About the Role:We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware, software, and network issues, and maintaining detailed records of incidents and actions taken.You will work closely with other IT teams, including...

  • Technical Support Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Brightvision Capital Partners, LLC Pełny etat

    Technical Support Specialist (with English)Full-timeTechland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wroclaw and Warsaw, we've built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development.We're known...

  • Technical Support Professional

    5 dni temu

    Wrocław, Województwo dolnośląskie, Polska Rite NRG Pełny etat

    Are you a skilled IT professional looking for a new challenge? Join Rite NRG as an IT Support Specialist and become part of a dynamic team driving innovation and growth in the technology industry.Job DescriptionAs an IT Support Specialist, your primary responsibility will be to provide technical assistance to users, troubleshoot computer operating system...

  • Technical Support Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job DescriptionWe are inviting applications for the role of L1 Technical Support Engineer with German language skills.The successful candidate will work in a hybrid model, based in Wrocław, and be part of our Technical Services Department.Key Responsibilities:Front and back-office support (Customer support, connection to the Level 2, support our external...

  • Technical Support Manager Role

    6 godzin temu

    Wrocław, Województwo dolnośląskie, Polska Infermedica Pełny etat

    Your impact as a Technical Support Manager at Infermedica is significant. You will be the first point of contact for users reaching out via our tracking system, handling support inquiries efficiently in a timely manner.This role requires strong organizational skills to handle various support requests including bug reports, feature requests, and...

  • Technical Support Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska IOV Omnibusverkehr GmbH Ilmenau Pełny etat

    Our team at ARRISE is dedicated to delivering innovative gaming solutions through Pragmatic Play.We are a dynamic software development and services company that offers end-to-end digital solutions. With a global presence and a team of over 4,000 individuals, we bring together diverse expertise and experience across various industries and professions....

  • Technical Support Specialist

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    At Genpact, we are dedicated to delivering outcomes that shape the future. As a System Support Engineer – Domain Trainee, you will be part of our Technical Service and Support Organization, providing high-level technical advice, consultation, and troubleshooting for internal and external customers.This role is designed to bring scientific laboratory...

  • Technical Support Manager

    8 godzin temu

    Wrocław, Województwo dolnośląskie, Polska Infermedica Pełny etat

    Your impactAs a Technical Support Manager at Infermedica, you will be the first point of contact for users reaching out via our tracking system. Your primary responsibilities will be to handle a wide range of support inquiries - including bug reports, feature requests, and troubleshooting issues - in a timely and effective manner. This role requires strong...

  • Customer Support Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska ShareP - Sustainable Parking Management Pełny etat

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at ShareP - Sustainable Parking Management. As a critical member of our support team, you will be responsible for providing exceptional customer service to our growing European customer base.Key Responsibilities:Respond to customer inquiries via...

  • IT Support Specialist

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Central Support Sp. z o.o. Sp. kom. Pełny etat

    About Hemmersbach Central Support Sp. z o.o. Sp. kom.At Hemmersbach, we don't just solve tech problems – we create exceptional customer experiences. We're a fast-paced, fun, and supportive team that's always looking for talented individuals to join us.We believe that our customers are at the heart of everything we do, and we're committed to providing them...

  • Technical Operations Specialist

    1 dzień temu

    Wrocław, Województwo dolnośląskie, Polska Xenoss Pełny etat

    Xenoss is seeking a skilled Technical Operations Specialist to join our team. The successful candidate will be responsible for providing complex technical services in support of End Users.The ideal candidate will have a strong background in diagnosis, troubleshooting, and resolution of hardware/software failures, network connectivity issues, and general...

  • Technical Content Specialist

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska IOV Omnibusverkehr GmbH Ilmenau Pełny etat

    About the RoleWe are seeking a talented Technical Content Specialist to join our dynamic team. As a Technical Content Specialist, you will be responsible for creating and maintaining high-quality documentation for our games.