Technical Support Specialist
6 dni temu
Job Description:
Xperi Poland is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our technical support team, you will provide level 2+ technical support to our B2B customers on TiVo OS Smart TV products.
Key Responsibilities:
- Provide timely and effective technical support to customers via various communication channels.
- Maintain and monitor production device populations, responding promptly to monitoring alerts.
- Collaborate with Engineering and Operations teams to diagnose and resolve issues efficiently.
- Develop and maintain relationships with internal and external customers through exceptional service delivery.
- Document solutions, tools, and processes to enhance knowledge sharing and continuous improvement.
- Stay up-to-date with new technologies, tools, and products to deliver expert-level support.
Requirements:
- Working knowledge of Linux and TCP/IP network protocols.
- Strong technical troubleshooting skills and problem-solving abilities.
- Excellent interpersonal and communication skills.
- A 'customer-first' mentality with demonstrated customer service aptitude and skills.
- Ability to drive collaboration with cross-functional teams to resolve complex issues.
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