Support Specialist

6 dni temu


Katowice, Polska Shiji Poland Pełny etat

technologies-expected :
Ms Office

technologies-optional :
ITIL Service Management
ZOHO Desk
JIRA

about-project :
We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively. This position is the first point of contact to customers. The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests. As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA).

responsibilities :
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectation
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Maintain and increase knowledge of operational procedures, products and services

requirements-expected :
Must have minimum 2 years work experience in hospitality/hospitality school
Strong analytical, organizational, communication and people skills
Proficiency in Microsoft Word, Excel and Outlook
Ability to adapt quickly to new technologies, products and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment.
Be professional, have a positive “get it done” attitude and a strong work ethic
Must be fluent in English (min. C1)
Ability to work in 24/7 shifts (day and night shifts)

offered :
Private medical care (Medicover) with dentists package for you and your family
Group life insurance (UNUM) for you and your partner
Multisport card included in the MyBenefit package
Dell laptop, keyboard, mouse, wireless headphones and monitor
40h for development during work time
Free access to group language lessons
Udemy platform
In-house workshops, training sessions or meet-ups
MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
Subsidy for the purchase of glasses (300 PLN/year)
Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
Chill room with table football & PlayStation
Free snacks (every day)
Team building events

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
fruits
integration events
no dress code
video games at work
coffee / tea
drinks
leisure zone
employee referral program
charity initiatives


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