IT Application Support

4 tygodni temu


Warsaw, Polska Societe Generale SA Oddzial w Polsce Pełny etat

responsibilities :
Resolving incidents, requests and problems.
Analyzing the problem and co-ordinating with other teams to fix the issue
Owning the issue and driving till closure
Supporting the production environment, accessing upstream and downstream applications
Striving for continuous process improvement in close cooperation with the Feature teams in Paris and Bangalore
Creating and maintaining required documentation/manuals to work towards standardizing processes
Keeping process and documentation up to date.

requirements-expected :
At least 3 years of experience in a position related to IT Application Support
High analytical skills
High interpersonal and communication skills
Understanding of Support methodologies
Proficient knowledge of ITIL Availability Management, Service Continuity Management,Problem management and Change management
A flexible attitude and adaptable approach
Able to work autonomously and use initiative where appropriate
Organised and able to prioritise work appropriately
Proficiency in English

offered :
Work in a pleasant atmosphere, in a brand new central-Warsaw office, as part of an international team
Active role in an international structure and opportunity for development
Access to learning platforms and language courses
Employment contract
Competitive salary based on seniority and skills
Support in quick adaptation with the company
Benefit package including extensive health package with dental care, hybrid work opportunity, meal allowance, holiday fund and many more

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
dental care
retirement pension plan
saving & investment scheme
preferential loans
meal passes
holiday funds
employee referral program
home work allowance



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