Service Governance Senior Specialist

4 tygodni temu

Krakow, Polska Mindbox S.A. Pełny etat

Service Governance Senior Specialist Miejsce pracy: Kraków Technologies we use Operating system Windows
About the project Digital Business Automation (DigiBA) are a global function with over 250 staff in 12 countries. We are responsible for defining and implementing the strategy for a number of critical IT services including workload schedulers and file transmissions, as well as ensuring their availability, recoverability and security.

This role will be part of a small Service Governance team responsible for key Service Management responsibilities within the Platform. This includes the review of submitted changes, post incident review follow up for any service outage or impacting change activity, ITSO delegate support for all DigiBA owned services. Additional tasks cover governance and reporting of cyclic and vulnerability patching, providing MI reporting on our performance against patching, incident, change standards, service availability and problem resolution targets.

The Team support all regions and all products within the remit of DigiBA and interface all stakeholders within DigiBA and in the wider teams.
Your responsibilities Provide ITSO delegate support for around 60 services to ensure all mandatory exercises are completed before due dates – this includes DR, backup and recovery tests, ICE compliance, Operational and Infrastructure reviews in addition to many other adhoc exercises.
Problem management – tracking problem records assigned to the PODs and ensure they are managed within timescales. Raising problem records when required.
Change Management - review all medium and high impact change activity against change standards. Share responsibility with the team in running a weekly ICR. Being confident to challenge change activity which does not follow standards.
Post incident reviews. Chairing review meetings, documenting and following up on action items following service impacting incidents.
Producing MI and Reporting that demonstrates our compliance against change standards, incident management, problem management and vulnerability management.
Consultative role for service management and governance related issues.
Governance of Service Now groups, ensuring annual recertification of member is completed and ensuring new group creation requests are vetted for adherence to DigiBA standards.
Our requirements Experience within a service management role and its’ associated disciplines.
Ability to collaborate and communicate effectively and confidently with stakeholders.
Ability to work independently and with minimal supervision.
Relationship management skills to be able to develop and build rapport across a diverse IT and business community.
Proficiency in English language speaking and writing skills required. Experience of working with global team across geographies and cultures.
Optional Previous experience as an ITSO / delegate will be of benefit
Ability to use Word, Excel, PowerPoint proficiently.
This is how we organize our work This is how we work in house
Benefits sharing the costs of sports activities
private medical care
life insurance
Mindbox S.A. We are a company with many years of experience in the IT industry specializing in ... ptui It’s simple. We are 16 years old

We develop our four business lines together, with fantastic people, passionate about the technology industry. You are not afraid of demanding IT projects on a global level? Are you looking for new opportunities and thinking outside of the box is not a problem to you?

Do you want to develop your interest and improve your skills?

At Mindworkers, we provide IT professionals and project teams with the most interesting professional challenges.

Sounds good? Meet the Mindworkers Team
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez Mindbox S.A. z siedzibą w: AL. JEROZOLIMSKIE 93, 02-001 Warszawa (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: rodo@mindboxgroup.com.

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