ServiceNow Developer
4 tygodni temu
Key Responsibilities:
- Design and develop custom applications and modules in the ServiceNow platform, focusing on ITSM, CMDB, or IRM.
- Configure and customize the ServiceNow platform to meet business requirements.
- Implement workflows, business rules, and UI customization to enhance the platform's functionality.
- Integrate ServiceNow with third-party systems and applications via APIs and middleware.
- Maintain and update the Configuration Management Database (CMDB), ensuring data accuracy and compliance.
- Enhance and support risk management processes using the IRM module, including audits, policies, and control testing.
- Perform platform upgrades and implement new features as released by ServiceNow.
- Provide technical support and troubleshoot issues to ensure platform stability and performance.
- Collaborate with cross-functional teams to gather requirements and deliver solutions aligned with business objectives.
- Document system configurations, processes, and technical details for ongoing support.
Required Skills & Experience:
- 4+ years of experience as a ServiceNow Developer with expertise in ITSM, CMDB, or IRM modules.
- Proficient in ServiceNow Scripting (JavaScript, Jelly, Glide API).
- Strong knowledge of ITIL processes and best practices.
- Experience in creating and managing ServiceNow integrations using REST/SOAP APIs.
- Familiarity with ServiceNow Discovery and Service Mapping (for CMDB).
- Hands-on experience with ACLs, workflows, UI policies, and notifications in ServiceNow.
- Strong debugging and troubleshooting skills within the ServiceNow environment.
- Understanding of Agile methodologies and experience working in Agile/Scrum teams.
Nice to Have:
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow ITSM or IRM Implementation Specialist certification.
- Knowledge of GRC (Governance, Risk, and Compliance) frameworks.
- Familiarity with ServiceNow SecOps, HRSD, or other modules.
- Experience with ServiceNow reporting and analytics capabilities.
- Knowledge of CI/CD pipelines for ServiceNow deployments.
Soft Skills:
- Strong analytical and problem-solving skills.
- Effective communication and collaboration with technical and non-technical stakeholders.
- Proactive and self-motivated with a focus on delivering high-quality results.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
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