IT Support Specialist

3 tygodni temu

Warszawa, Mazovia, Polska EndySoft Pełny etat
IT Support Specialist

Miejsce pracy: Warszawa

Technologies we use

Expected

- Active Directory
- ServiceNow
- JIRA

Optional

- VMware
- Hyper-V
- TeamViewer
- AnyDesk
- RDP

Operating system

- Windows
- macOS
- Linux

About the project

We are seeking a dedicated IT Support Specialist to join our technical support team. The ideal candidate will provide first-line assistance to end-users, ensuring seamless operation of hardware, software, and network systems. This role involves troubleshooting technical issues, maintaining IT infrastructure, and delivering exceptional customer service.

This role provides an excellent opportunity to support a wide range of IT operations and work in a dynamic, fast-paced environment. If you have a passion for problem-solving and enjoy helping others with technical challenges, we encourage you to apply.

MD rate: 100 - 140 EUR

Your responsibilities

- Provide technical support to end-users via phone, email, or in person for hardware, software, and network-related issues.
- Troubleshoot and resolve hardware and software problems, including operating systems, applications, and peripherals.
- Manage and resolve user account issues such as password resets, access permissions, and account setups using Active Directory.
- Assist in the deployment, installation, and configuration of IT equipment such as laptops, printers, and mobile devices.
- Document and track technical issues using ITSM tools like ServiceNow or JIRA.
- Monitor and maintain the organization's network and internet connectivity, troubleshooting VPN and WiFi issues as needed.
- Support Office 365 applications, including Outlook, OneDrive, and Teams.
- Perform regular system updates, patches, and software installations.
- Escalate unresolved issues to higher-level technical teams and follow up to ensure resolution.

Our requirements

- 2+ years of experience in an IT support or helpdesk role.
- Proficiency in supporting Windows, MacOS, and Linux operating systems.
- Strong understanding of Active Directory, including user management and group policies.
- Experience with Office 365 and common productivity tools.
- Familiarity with ITSM tools like ServiceNow, JIRA, or similar.
- Basic knowledge of networking principles (e.g., TCP/IP, DNS, DHCP) and VPN troubleshooting.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills for working with users at all technical levels.

Optional

- Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
- Experience with virtualization technologies like VMware or Hyper-V.
- Knowledge of mobile device management (MDM) solutions.
- Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or RDP.
- Exposure to Agile/Scrum methodologies.

This is how we organize our work

This is how we work

- in house

Team members

- support
- IT administrator

Benefits

- remote work opportunities

Klikając w przycisk "Aplikuj" lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EndySoft z siedzibą w: Riegrova 832, 738 01 Frýdek-Místek (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: jobs@endysoft.com.

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